Lakeshia Ceballos
Interior Communications Electrician
Yokosuka
Summary
IT professional with [Number] years of experience developing and implementing security solutions in fast-paced environments. Skilled in [Skill] and [Skill] with proven history of delivering exceptional risk management support.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Information Systems Security Officer
Command Fleet Activities Yokosuka
Yokosuka
04.2022 - Current
- Researched and developed new computer forensic tools.
- Engineered, maintained and repaired security systems and programmable logic controls.
- Monitored use of data files and regulated access to protect secure information.
- Recommend improvements in security systems and procedures.
- Encrypted data and erected firewalls to protect confidential information.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Paid attention to detail while completing assignments.
- Successfully operated heavy equipment such as forklifts.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Interior Communications Electrician - SITE
Navy
Yokosuka
02.2021 - Current
- Worked with public school system to install, service and repair telecom and internet services.
- Used open settlement protocols to install inter-domain routing services.
- Developed campaigns to increase public awareness of company and engage customers.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Prepared social media posts and videos with eye for viral content strategies.
- Maintained alarm, intercom and indicator systems for [Location].
- Maintained computer communication systems and internet services for [Number] person office.
- Lead and scheduled team of electricians to install and maintain telecom and internet servers for [Venue].
- Wrote and distributed press releases and social media content for clients and company.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Helped with photo and video production and performed visual and sound editing tasks.
- Operated sound-recording equipment to record signals and preserve broadcasts for purposes such as analysis by intelligence personnel.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Monitored emergency frequencies to detect distress calls and respond by dispatching emergency equipment.
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Documented and processed incoming messages over communication systems for supervisor review.
- Oversaw team of [Number] personnel, delivered training and maintained deployability of communications packages.
- Completed inspections, followed maintenance schedules and completed repairs.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Facilitated communication between two or more parties using switchboards and other telephone systems.
- Passed along phone messages and maintained records.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
Interior Communications Electrician
Navy
Mayport, FL
08.2018 - 02.2021
- Used open settlement protocols to install inter-domain routing services.
- Worked with public school system to install, service and repair telecom and internet services.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Developed campaigns to increase public awareness of company and engage customers.
- Prepared social media posts and videos with eye for viral content strategies.
- Maintained alarm, intercom and indicator systems for [Location].
- Lead and scheduled team of electricians to install and maintain telecom and internet servers for [Venue].
- Maintained computer communication systems and internet services for [Number] person office.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Helped with photo and video production and performed visual and sound editing tasks.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Wrote and distributed press releases and social media content for clients and company.
- Facilitated communication between two or more parties using switchboards and other telephone systems.
- Oversaw team of [Number] personnel, delivered training and maintained deployability of communications packages.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Monitored emergency frequencies to detect distress calls and respond by dispatching emergency equipment.
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Documented and processed incoming messages over communication systems for supervisor review.
- Completed inspections, followed maintenance schedules and completed repairs.
- Passed along phone messages and maintained records.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Operated sound-recording equipment to record signals and preserve broadcasts for purposes such as analysis by intelligence personnel.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
Customer Service Manager
Office Depot/ Office Max
Shreveport, LA
10.2015 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Developed and offered unique discount options to drive interest in new product lines.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
Assistant Store Manager
Office Max
Shreveport, LA
10.2014 - 10.2015
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Manager
Office Max
Shreveport, LA
09.2013 - 10.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Developed and offered unique discount options to drive interest in new product lines.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
Technical Specialist
Office Max
Shreveport, LA
05.2012 - 09.2013
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Trained users on desktops, laptops and mobile devices.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Oversaw pre-deployment IT testing of new systems prior to migration planning.
- Documented risk management issues and outlined mitigation actions.
- Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Completed troubleshooting and diagnostics on company resources.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Improved systems with addition of new features and infrastructure.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Assessed business requirements to create focused solutions.
- Maintained authoritative knowledge through continued education and ongoing training.
- Recommended technology upgrades to improve client security.
- Enhanced interfaces to promote better functionality for users.
- Installed system updates to address vulnerabilities and reduce security issues.
- Researched and adopted new technologies to add value to existing offerings.
- Developed diagrams to describe and lay out logical operational steps.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced and reconstructed computer systems to increase efficiency.
- Educated stakeholders on data protection tactics to reduce breaches.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed technical requirement documentation for new software products.
- Presented business leaders with ROI estimations to drive project planning.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Organized system operating procedures to strengthen controls.
Education
Bachelor of Science - Business Administration, Information Technology
Western Governors University
Salt Lake City, UTAH 01.2022 - Current
Bachelor of Science - Computer Science
Louisiana State University -Shreveport
Shreveport, Louisiana 08.2012 - 06.2013
High School Diploma -
Huntington High School
Shreveport, LA 08.2008 - 05.2012
Bachelor of Science - Graphic Design
Full Sail University
Orlando, FL 08.2016 - 05.2017
Bachelor of Science - Criminology
Southern University Shreveport Bossier
Shreveport, LA 08.2011 - 05.2012
Skills
Symantec Endpoint Protection
undefinedTimeline
Information Systems Security Officer
Command Fleet Activities Yokosuka
04.2022 - Current
Bachelor of Science - Business Administration, Information Technology
Western Governors University
01.2022 - Current
Interior Communications Electrician - SITE
Navy
02.2021 - Current
Interior Communications Electrician
Navy
08.2018 - 02.2021
Bachelor of Science - Graphic Design
Full Sail University
08.2016 - 05.2017
Customer Service Manager
Office Depot/ Office Max
10.2015 - 08.2018
Assistant Store Manager
Office Max
10.2014 - 10.2015
Customer Service Manager
Office Max
09.2013 - 10.2014
Bachelor of Science - Computer Science
Louisiana State University -Shreveport
08.2012 - 06.2013
Technical Specialist
Office Max
05.2012 - 09.2013
Bachelor of Science - Criminology
Southern University Shreveport Bossier
08.2011 - 05.2012
High School Diploma -
Huntington High School
08.2008 - 05.2012
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