Lakeshia Ceballos
Interior Communications Electrician
Yokosuka
Summary
IT professional with [Number] years of experience developing and implementing security solutions in fast-paced environments. Skilled in [Skill] and [Skill] with proven history of delivering exceptional risk management support.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Information Systems Security Officer
Command Fleet Activities Yokosuka
Yokosuka
04.2022 - Current
- Researched and developed new computer forensic tools.
- Engineered, maintained and repaired security systems and programmable logic controls.
- Monitored use of data files and regulated access to protect secure information.
- Recommend improvements in security systems and procedures.
- Encrypted data and erected firewalls to protect confidential information.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Paid attention to detail while completing assignments.
- Successfully operated heavy equipment such as forklifts.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Interior Communications Electrician - SITE
Navy
Yokosuka
02.2021 - Current
- Worked with public school system to install, service and repair telecom and internet services.
- Used open settlement protocols to install inter-domain routing services.
- Developed campaigns to increase public awareness of company and engage customers.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Prepared social media posts and videos with eye for viral content strategies.
- Maintained alarm, intercom and indicator systems for [Location].
- Maintained computer communication systems and internet services for [Number] person office.
- Lead and scheduled team of electricians to install and maintain telecom and internet servers for [Venue].
- Wrote and distributed press releases and social media content for clients and company.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Helped with photo and video production and performed visual and sound editing tasks.
- Operated sound-recording equipment to record signals and preserve broadcasts for purposes such as analysis by intelligence personnel.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Monitored emergency frequencies to detect distress calls and respond by dispatching emergency equipment.
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Documented and processed incoming messages over communication systems for supervisor review.
- Oversaw team of [Number] personnel, delivered training and maintained deployability of communications packages.
- Completed inspections, followed maintenance schedules and completed repairs.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Facilitated communication between two or more parties using switchboards and other telephone systems.
- Passed along phone messages and maintained records.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
Interior Communications Electrician
Navy
Mayport, FL
08.2018 - 02.2021
- Used open settlement protocols to install inter-domain routing services.
- Worked with public school system to install, service and repair telecom and internet services.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Developed campaigns to increase public awareness of company and engage customers.
- Prepared social media posts and videos with eye for viral content strategies.
- Maintained alarm, intercom and indicator systems for [Location].
- Lead and scheduled team of electricians to install and maintain telecom and internet servers for [Venue].
- Maintained computer communication systems and internet services for [Number] person office.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Helped with photo and video production and performed visual and sound editing tasks.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Wrote and distributed press releases and social media content for clients and company.
- Facilitated communication between two or more parties using switchboards and other telephone systems.
- Oversaw team of [Number] personnel, delivered training and maintained deployability of communications packages.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Monitored emergency frequencies to detect distress calls and respond by dispatching emergency equipment.
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Documented and processed incoming messages over communication systems for supervisor review.
- Completed inspections, followed maintenance schedules and completed repairs.
- Passed along phone messages and maintained records.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Operated sound-recording equipment to record signals and preserve broadcasts for purposes such as analysis by intelligence personnel.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
Customer Service Manager
Office Depot/ Office Max
Shreveport, LA
10.2015 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Developed and offered unique discount options to drive interest in new product lines.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
Assistant Store Manager
Office Max
Shreveport, LA
10.2014 - 10.2015
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Manager
Office Max
Shreveport, LA
09.2013 - 10.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Developed and offered unique discount options to drive interest in new product lines.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
Technical Specialist
Office Max
Shreveport, LA
05.2012 - 09.2013
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Trained users on desktops, laptops and mobile devices.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Oversaw pre-deployment IT testing of new systems prior to migration planning.
- Documented risk management issues and outlined mitigation actions.
- Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Completed troubleshooting and diagnostics on company resources.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Improved systems with addition of new features and infrastructure.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Assessed business requirements to create focused solutions.
- Maintained authoritative knowledge through continued education and ongoing training.
- Recommended technology upgrades to improve client security.
- Enhanced interfaces to promote better functionality for users.
- Installed system updates to address vulnerabilities and reduce security issues.
- Researched and adopted new technologies to add value to existing offerings.
- Developed diagrams to describe and lay out logical operational steps.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced and reconstructed computer systems to increase efficiency.
- Educated stakeholders on data protection tactics to reduce breaches.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed technical requirement documentation for new software products.
- Presented business leaders with ROI estimations to drive project planning.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Organized system operating procedures to strengthen controls.
Education
Bachelor of Science - Business Administration, Information Technology
Western Governors University
Salt Lake City, UTAH 01.2022 - Current
Bachelor of Science - Computer Science
Louisiana State University -Shreveport
Shreveport, Louisiana 08.2012 - 06.2013
High School Diploma -
Huntington High School
Shreveport, LA 08.2008 - 05.2012
Bachelor of Science - Graphic Design
Full Sail University
Orlando, FL 08.2016 - 05.2017
Bachelor of Science - Criminology
Southern University Shreveport Bossier
Shreveport, LA 08.2011 - 05.2012
Skills
Symantec Endpoint Protection
Wireshark software
Developing security plans
Microsoft Hyper-V Server
Qualys Cloud Platform
Data security
Nagios monitoring software
Implementing security programs
Designing security controls
Erecting firewalls
Clerical Support
Cultural Awareness
Written Communication
Analytical and Critical Thinking
Planning and Coordination
G-Suite
Attention to Detail
Self-Motivated
PPE Compliance
Sales expertise
Report preparation
Complaint resolution
International sales support
Stocking and replenishing
Strategic sales knowledge
Receiving support
Shipping procedures understanding
Retail store support
Professional telephone demeanor
Warehousing functions
Medical terminology knowledge
Stock management
CRM
POS systems expert
Recordkeeping strengths
Account management
Service standard compliance
Key stakeholder relationship building
Training development aptitude
Route dispatch
Staff education and training
Creative problem solving
Retail materials management
Order fulfillment
Money handling abilities
Technical Support
Multi-line phone talent
Key holder experience
Administrative support
Timeline
Information Systems Security Officer
Command Fleet Activities Yokosuka
04.2022 - Current
Bachelor of Science - Business Administration, Information Technology
Western Governors University
01.2022 - Current
Interior Communications Electrician - SITE
Navy
02.2021 - Current
Interior Communications Electrician
Navy
08.2018 - 02.2021
Bachelor of Science - Graphic Design
Full Sail University
08.2016 - 05.2017
Customer Service Manager
Office Depot/ Office Max
10.2015 - 08.2018
Assistant Store Manager
Office Max
10.2014 - 10.2015
Customer Service Manager
Office Max
09.2013 - 10.2014
Bachelor of Science - Computer Science
Louisiana State University -Shreveport
08.2012 - 06.2013
Technical Specialist
Office Max
05.2012 - 09.2013
Bachelor of Science - Criminology
Southern University Shreveport Bossier
08.2011 - 05.2012
High School Diploma -
Huntington High School
08.2008 - 05.2012