Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Caitlynn Williams

Yokosuka

Summary

Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service.

Professional with strong background in hospitality and front desk operations. Expert in guest services, reservation management, and handling inquiries with efficiency and courtesy. Known for fostering teamwork and adapting to diverse and changing needs, ensuring smooth operations and guest satisfaction. Highly reliable, with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

HOTEL FRONT OFFICE RECEPTIONIST

Ayres Hotels
06.2023 - 08.2024
  • Demonstrated strong organizational skills while managing multiple tasks such as processing payments, handling reservations, and checking guests in and out of the hotel.
  • Maintained up-to-date knowledge of hotel rates, policies, special offers, to provide accurate information to guests.
  • Processed cash payments from customers quickly and accurately according to standard operating procedures.
  • Demonstrated effective communication skills when dealing with customers face-to-face or over the phone.
  • Performed general administrative duties such as filing paperwork, answering phones calls, and coordinating group weddings.
  • Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
  • Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.

OWNER/OPERATOR

Caitlynn's Five Star Cleaning
01.2017 - 08.2024
  • Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
  • Provided friendly and engaging customer service to customers.
  • Maintained up-to-date knowledge of industry trends in order to remain competitive in the marketplace.
  • Communicated with customers regarding confirming appointments and unexpected delays.
  • Attention to detail and quick to problem solve.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

CAR SALES ASSOCIATE

Garage Classic Cars
02.2018 - 06.2021
  • Demonstrated ability to understand customer needs and identify the right product for them.
  • Adept at building relationships with customers and colleagues, providing excellent customer service, and achieving sales targets.
  • Capable of working independently as well as part of a team; willing to take initiative when needed.
  • Expertise in negotiating prices, closing deals, and delivering a high level of satisfaction to customers.
  • Strong communication skills both verbal and written; able to clearly explain products specifications or services being offered.
  • Recognized for maintaining a clean work environment by following dealership standards for organization.

Education

HIGH SCHOOL DIPLOMA -

Orange County Department Of Education
Costa Mesa, CA
06-2017

Skills

  • Data Entry Efficiency
  • Cash Handling Experience
  • Excellent Communication
  • Hotel Software Knowledge
  • Customer Service
  • Problem-solving skills
  • POS Systems
  • Organizational Skills
  • Empathy and Patience
  • Teamwork and Collaboration
  • Upselling Techniques
  • Invoicing and Billing
  • Analytical Thinking
  • Supply and Material Oversight

Certification

  • Servsafe Alcohol/ Beverage Certified
  • Mineral HR & Compliance Certified
  • Food Handler Certificate
  • CPR Certified

References

References available upon request

Timeline

HOTEL FRONT OFFICE RECEPTIONIST

Ayres Hotels
06.2023 - 08.2024

CAR SALES ASSOCIATE

Garage Classic Cars
02.2018 - 06.2021

OWNER/OPERATOR

Caitlynn's Five Star Cleaning
01.2017 - 08.2024

HIGH SCHOOL DIPLOMA -

Orange County Department Of Education

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Caitlynn Williams