Kana Yamada
Customer Success - Visa Support
Tokyo
Summary
Born in Japan and raised in Malaysia for 15 years, I am a multilingual professional fluent in English and Japanese, with conversational proficiency in Mandarin, Cantonese, and Malay. Currently, I work in visa support for a Japanese company specializing in foreign recruitment and support for foreign workers with specific skilled worker visas. I aim to leverage my Bachelor's in International Studies and culinary knowledge to maximize my potential, continuously grow, and make meaningful contributions to society.
Overview
1
1
year of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Customer Success - Visa Support
株式会社JJS (Japan Job School)
04.2024 - Current
- Provided support throughout the entire visa application process, maintaining clear communication channels with clients at all stages.
- Inquire and create employment contracts for foreigners with companies using the Immigration Bureau format
- Trained new team members on company procedures and best practices, fostering a supportive work environment focused on quality service provision.
- Served as a reliable resource for colleagues, sharing insights and expertise gained through experience working on various visa types and cases.
- Create invoices for visa-related fees and research ways to streamline the application process
- Managed a high volume of cases simultaneously while maintaining strict attention to detail and meeting crucial deadlines.
Lounge Attendant
Oakwood Premier Tokyo
09.2023 - 12.2023
- Efficiently served orders and managed sales transactions accurately
- Maintained health standards in food service operations
- Supported lounge events and coordinated hospitality services
- Created detailed sales reports using Excel
Education
IGCSE 'O' Levels -
Sayfol International School
Japanese Language Studies - undefined
Yamano Japanese Language School
Bachelor of Arts - International Studies (Honors)
Takushoku University
Certificate IV in Commercial Cookery - undefined
William Angliss Institute
Skills
- Slack
- Salesforce Lightning
- Misoca
- Microsoft Office
- Freeennn
- Chat-GPT
- Notion
- Time management
- Open communication
- Teamwork
- Attention to detail
- Flexibility
- Multitasking
Certification
Certificate IV in Commercial Cookery
Accomplishments
- High Honors in the Department of International Studies
- BEST STAR Moment Award, Oakwood Premier Tokyo
Timeline
Customer Success - Visa Support
株式会社JJS (Japan Job School)
04.2024 - Current
Lounge Attendant
Oakwood Premier Tokyo
09.2023 - 12.2023
Japanese Language Studies - undefined
Yamano Japanese Language School
Bachelor of Arts - International Studies (Honors)
Takushoku University
Certificate IV in Commercial Cookery - undefined
William Angliss Institute
Certificate IV in Commercial Cookery
IGCSE 'O' Levels -
Sayfol International School
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