Hussein Shawky
Data Center Engineer
Funabashi
Summary
Team-oriented and adaptable with knack for problem-solving and positive attitude. Possess foundational knowledge of network infrastructure and server maintenance, with technical skills in hardware troubleshooting and system monitoring. Committed to ensuring seamless data center operations and optimizing system performance.
Overview
18
18
years of professional experience
Work History
Data Center Operations Technician
Allegis Group Japan株式会社
Tama City - Tokyo
11.2024 - Current
- Collaborating closely with cross-functional team to support critical infrastructure projects within the data center environment.
- Performing troubleshooting and resolution of network, server, and storage issues.
- Setting up hardware and software in optimal configurations to meet network performance requirements.
- Monitoring network and hardware operations to evaluate proper configuration.
- Managing several hardware installations and decommissions, ensuring that projects were completed on time.
- Conducting hardware and software maintenance tasks.
- Assisting in the execution of data center migrations, ensuring minimal disruption to end users.
- Installing and managing structured cabling infrastructure.
- Recording received products into database using asset tags information, product manufacturer, model and serial number.
- Utilizing source code control for tracking configurations and changes.
Data Center Technician
Allegis Group Japan株式会社
11.2023 - 10.2024
- Conducting hardware diagnostics and promptly replacing components as needed.
- Maintaining high availability and adhering to service-level agreements (SLAs).
- Performing daily maintenance and optimization to ensure smooth operations.
- Conducting server performance and executing continuous maintenance.
- Implementing and managing data center infrastructure, including servers, storage, and networking equipment.
- Configuring and monitoring network connections and ensuring efficient data flow.
- Managing and performing troubleshooting data center cooling systems and power supplies.
- Ensuring data security and implementing backup and disaster recovery solutions.
- Coordinating with vendors and service providers for equipment upgrades and repairs.
- Documenting system configurations, changes, and procedures for compliance and auditing purposes.
Conducting regular capacity planning and performance assessments to accommodate growth. - Providing technical support and troubleshooting assistance to internal teams and end-users.
- Ensuring compliance with industry standards and regulations related to data center operations.
Feild Engineer - Free Lance
Planetworks Co. LTD.
02.2023 - 10.2023
- Installing, configuring, troubleshooting, and debugging of computer hardware, software, systems, networks, printers, and scanners.
- Replacing equipment as required and needed.
- Servers’ installation.
- Apricot Migration
- Monitoring and maintaining computer systems and networks
- Providing remote and on-site support.
- Establishing strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Maintaining accurate documentation and meeting strict requirements.
- Developing positive working relationships with stakeholders to effectively coordinate work activities.
- Facilitating knowledge sharing and continuous learning among team members.
Data Center Technician
Computer Futures, a Part of SThree K.K. Company.
07.2022 - 12.2022
- Completing the assigned tickets efficiently in alignment with all the established standards and guidance.
- Preforming the break-fix of servers, media, and network devices.
- Monitoring the performance of the servers.
- Preforming the troubleshooting of network connections.
- Conducting hardware diagnostics and replaced failing parts.
- Monitoring network processes for a smooth network workflow.
- Installing and upgrading system components.
- Coordinating and organizing tasks with various teams in the Data Center.
- Tracking the new trends in data center technologies and contribution to site projects.
- Completing all the required AWS trainings related to the work role.
Technical Support Engineer
Planetworks Co. Ltd.
03.2021 - 07.2022
- Providing the technical assistance and support related to computer systems, hardware, and software.
- Monitoring and responding to incoming requests related to IT issues in a timely and professional manner.
- Responsible for PCs, Printers, Servers, and related equipment (monitor, keyboard, hard drive, etc.).
- Maintaining user PCs, including upgrades and configuration as needed.
- Assisting the onboarding of new users.
- Conducting an inventory of all equipment, software, and license users.
- Training users on basic systems and computer functions.
- Installing, configuring, and upgrading PC software.
- Performing troubleshooting to customer problems and ensured the following-up.
- Providing remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Field Engineer – Freelance
Oikotechno (Global IT and Support Solution)
08.2020 - 02.2021
- Delivering high-quality field services, ensuring all projects were completed on time.
- Providing remote and on-site support.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks
- Replacing equipment as necessary.
- Performing Servers’ installation
- Conducting Apricot Migration
- Performing Troubleshooting and debugging of new hardware and software.
Field Engineer – Freelance.
Fortitude NICSA Global (Global IT Support Co.)
02.2019 - 08.2020
- Providing on-site support in a data center environment.
- Providing technical support including break-fix for new rack deployment.
- Providing Incident management support for sustained operations.
- Replacing network devices ex. routers, witches, etc.
- Conducting server installation and configuration
- Conducting apricot migration
- Conducting PC and Printers Migration
- Performing troubleshooting and debugging of new hardware and software.
Team Leader at the Electrical - Part Time
Sankyo Frontier Group – Japan
01.2017 - 06.2019
Telecommunication Data Center Technician
Etisalat Egypt Company
07.2012 - 11.2016
- Installing shelves, power strips, rails, servers, switches and other equipment.
- Collecting data for the data center and the BSC sites and ensuring data security and integrity.
- Supporting teammates performing crisis management during critical situations or major service outages.
- Receiving and monitoring Hardware and snag list for any newly deployed node.
- Conducting Troubleshooting with O&M team for Faulty STM-1, SFPs, flap ports, board replacement …etc.
- Installing New nodes, cable conductivity (Data Cables or Power Cables).
- Preparing daily report for open actions and obstacles if there is any one of them.
- Supervising new node Installation by subcontractors and vendors' companies.
- Highlighting and tracking the issues and risks for the data center through escalations.
- Supervising the performance of companies operating on-site, security men, maintenance technicians, and cleaners.
- Supervising the installation processes done by software companies.
A Team Leader Technician
System Experts (SE) "Huawei Subcontractor''
07.2007 - 06.2012
- Participating in the network of Mobinil Egypt Company 3G Project in Cairo and the North Coast.
- Participating in the network of Etisalat Egypt Company for 2G, 3G, expansions, and dismantling in Upper Egypt’s project.
- Working at core network installation expansions, and dismantle (Rectifiers, Power Systems OSN, OSS, ODF, NE40, BSC, RNC, M2000, SUN, HLR Metro1000, DDF, PDF, ODFBTS) from Ericsson & Huawei Vendors.
- Installing new RF Microwave link and antenna (BTS- BBU- DDF-Rectifier) in the North and Upper Egypt and Libya.
- Conducting antenna alignment of microwave and software configuration.
Education
Industrial Technical Institute-Electrical Networks
University of Alexandria
EgyptHigh School Diploma -
Mubarak College - Mechanic Department
Egypt 04.2001 -
Accomplishments
- The reward for work dedication and commitment with salary adjustment in 2015.
- Medal of Honor from Etisalat Company 2013.
Timeline
Data Center Operations Technician
Allegis Group Japan株式会社
11.2024 - Current
Data Center Technician
Allegis Group Japan株式会社
11.2023 - 10.2024
Feild Engineer - Free Lance
Planetworks Co. LTD.
02.2023 - 10.2023
Data Center Technician
Computer Futures, a Part of SThree K.K. Company.
07.2022 - 12.2022
Technical Support Engineer
Planetworks Co. Ltd.
03.2021 - 07.2022
Field Engineer – Freelance
Oikotechno (Global IT and Support Solution)
08.2020 - 02.2021
Field Engineer – Freelance.
Fortitude NICSA Global (Global IT Support Co.)
02.2019 - 08.2020
Team Leader at the Electrical - Part Time
Sankyo Frontier Group – Japan
01.2017 - 06.2019
Telecommunication Data Center Technician
Etisalat Egypt Company
07.2012 - 11.2016
A Team Leader Technician
System Experts (SE) "Huawei Subcontractor''
07.2007 - 06.2012
High School Diploma -
Mubarak College - Mechanic Department
04.2001 -
Industrial Technical Institute-Electrical Networks
University of Alexandria
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