Thapa Sijan
Hotel System Administrator
Kawasaki,Tamaku, Noborito
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 8 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Front Desk Supervisor
Tokyo Marriott Hotel
Shinagawa, Tokyo
05.2022 - Current
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- answered phones, responds to costumer injuries and transferred calls to appropriate staff members.
- set up and manage user accounts, permissions, and access controls to preserve information confidentiality and integrity.
- diagnose device problems and resolving defects in a timely and professional manners.
Computer Sales Supervisor
Dell Technologies Japan
Kichijoji, Tokyo, Japan
05.2020 - 04.2022
- Maintained strong relationships with vendors and suppliers, negotiating favorable pricing agreements to maximize profit margins.
- Participated in industry events and conferences to stay current on emerging technologies and market developments relevant to computer sales.
- Assisted customers with technical support issues, resolving problems quickly and efficiently to maintain customer satisfaction.
- Implemented innovative marketing techniques to attract new customers and increase overall store revenue.
- Trained and mentored 3 new Sales Representatives.
Guest Services Associate
Hyatt Regency Tokyo
Shinjuku, Tokyo
04.2016 - 04.2020
- Perform responsibilities in accordance with all Company standards, policies, and procedures
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner
Education
High School Diploma -
International Travel Hotel College
Chiba, Japan 04.2001 -
No Degree - Japanese Language
Narita Japanese Language School
Narita, Chiba 04.2001 -
Skills
Rate changes
System updates
Guest Relations
Property Management Systems
POS System Operation
Complaint Management
Staff Training and Development
Problem-solving skills
Team building proficiency
Hospitality service expertise
Reservations Management
Access Control
Hardware Installation
Strong troubleshooting skills
IP Services
Cisco switching expertise
Layer-2/3 protocols
Network configuration
End point configurations
Network architecture understanding
Certification
Japanese Language proficiency Test
Timeline
Cisco Certified Network associate
02-2024
Front Desk Supervisor
Tokyo Marriott Hotel
05.2022 - Current
Computer Sales Supervisor
Dell Technologies Japan
05.2020 - 04.2022
Driver license
05-2020
Japanese Language proficiency Test
12-2016
Guest Services Associate
Hyatt Regency Tokyo
04.2016 - 04.2020
High School Diploma -
International Travel Hotel College
04.2001 -
No Degree - Japanese Language
Narita Japanese Language School
04.2001 -