Summary
Overview
Work History
Education
Skills
Leadership/Activities
Timeline
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Nanami Hiyamuta

Resume For Emirates Airline
Saitama

Summary

Developed strong teamwork and problem-solving skills in high-pressure, client-focused environment. Skilled in managing customer interactions, resolving issues efficiently, and ensuring smooth operations. Possesses excellent communication and organizational abilities with strong commitment to foster customer satisfaction. Knowledge of airline regulations and procedures to maintain safety.


Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Tokyo Disneyland Hotel
12.2024 - 06.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed all tasks in compliance with company policies and procedures.
  • Handled guests’ needs, inquiries, and complaints (provided amenities, birthday and anniversary service, made reservations for restaurants, room upgrades)
  • Managed reservations (answered phone calls and arranged rooms, amenities, and special requests)
  • Developed strong working relationships with other departments such as bell desk, housekeeping, hotel lounge

Passenger Service Agent

Japan Airlines
02.2023 - 02.2024
  • Checked in passengers at check in counter (economy class counter, business class counter, and kiosk)
  • Worked at gates (made an announcement for boarding and paging, handled wheelchair passengers, handled cabin check for missing passengers,communicated with cabin crew)
  • Worked at Sakura lounge (escorted promotion passengers to VIP room, made an announcement to inform passengers about boarding time and gate number, served food for passengers)
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Improved language interpretation support for Japanese passengers at customs and immigration

Education

Bachelor of Science - Travel Industry Management

University of Hawaii At Manoa
Honolulu
04.2001 -

Associate of Science - Liberal Arts And Sciences

Kapiolani Community College
Honolulu
04.2001 -

Skills

    Customer service

    Leadership

    Teamwork and collaboration

    Fluent in English and Japanese

    Verbal and written communication

    Time management

    Critical thinking

    Problem-solving skills

    Attention to detail

    Sensitive information handling

Leadership/Activities

  • Played a role as a dance leader of a cheer group in a sports festival, and taught dance for approximately 100 people
  • Performed a duty as a class president in high school

Timeline

Front Desk Receptionist

Tokyo Disneyland Hotel
12.2024 - 06.2025

Passenger Service Agent

Japan Airlines
02.2023 - 02.2024

Bachelor of Science - Travel Industry Management

University of Hawaii At Manoa
04.2001 -

Associate of Science - Liberal Arts And Sciences

Kapiolani Community College
04.2001 -

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