PAULA PROOS
Darwin
Summary
Dedicated and reliable professional with over 6 years of experience in fast-paced environments, providing effective support to teams and leaders. Multitasking, the ability to keep composure under pressure, and strong work ethic are among my specialties. Motivated to grow professionally while making a positive impact.
Overview
6
6
years of professional experience
Work History
Guest Service Assistant
Niseko WOW
11.2024 - 03.2025
- Ensured accuracy in bookings and guest requests.
- Assisted guests with variety of services and local attraction information.
- Quickly and effectively solved any arising problems by active listening, conflict resolution, and clear communication.
Bar Manager
Porkin' Small Goods & Coffee
01.2024 - 05.2024
- Maintained high standards of customer service and providing recommendations based on the bar and menu options.
- Created new house-made drinks and cocktails to expand the menu and provide more variety for customers.
- Created and implemented Standard Operating Procedures for the bar, making sure everything runs smoothly and meets top industry standards.
Assistant Venue Manager
Naiiv
05.2021 - 10.2022
- Supported the Venue Manager and Head Chef with daily operations, ensuring smooth and efficient service across all departments.
- Trained and supervised staff to meet performance goals and customer service standards.
- Provided team support through effective conflict resolution, and facilitated staff growth by conducting performance evaluations and personal development reviews.
Assistant
Ministry of Social Affairs of Estonia
01.2021 - 03.2022
- Worked at the Estonian Health Board during the COVID-19 pandemic, supporting public health efforts through direct communication and coordination.
- Conducted outbound calls to individuals infected with COVID-19, identified close contacts, and provided official health and safety instructions.
- Oversaw compliance within educational institutions and companies, ensuring adherence to evolving health regulations and guidelines.
Customer Support Assistant
Forrest
07.2019 - 06.2020
- Planned and organized events and private functions, ensuring clear communication between departments and high guest satisfaction.
- Provided excellent customer service by resolving issues and responding to inquiries.
- Gathered customer info and identified their needs to suggest suitable products or services.
Education
Bachelor's Degree - Psychology
University of Tartu
Tartu, Estonia06.2021
High School Diploma -
Gustav Adolf Grammar School
Tallinn, Estonia06.2016
Skills
- Effective Time Management
- Adaptability
- Fast Learner
- Communication Skills
- Attention to detail & punctuality
- Computer Skills (Microsoft Office, Google Workspace)
Languages
English
Bilingual or Proficient (C2)
Estonian
Bilingual or Proficient (C2)
Russian
Elementary (A2)
French
Beginner (A1)
Hobbies and Interests
In my free time, I enjoy painting, reading, crocheting, practicing yoga, and swimming. I also love spending time outdoors and connecting with nature. Personal development is very important to me, which is why I avoid staying idle - I believe the world has so much to offer, and I want to experience all of it.
Timeline
Guest Service Assistant
Niseko WOW
11.2024 - 03.2025
Bar Manager
Porkin' Small Goods & Coffee
01.2024 - 05.2024
Assistant Venue Manager
Naiiv
05.2021 - 10.2022
Assistant
Ministry of Social Affairs of Estonia
01.2021 - 03.2022
Customer Support Assistant
Forrest
07.2019 - 06.2020
Bachelor's Degree - Psychology
University of Tartu
High School Diploma -
Gustav Adolf Grammar School
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