Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
YEN OU YANG

YEN OU YANG

Flexible Hotel Staff | Front Desk & F&B Service
Kutchan,01

Summary

Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.

Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.

Overview

6
6
years of professional experience
7
7
Certifications
3
3
Languages

Work History

Hotel Buffet & Lounge Service Staff

Nikko Style Niseko HANAZONO
04.2025 - 06.2025
  • Established positive relationships with customers and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.

Service Crew

Sushiro
10.2024 - 02.2025
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.

Lifeguard / Rescue Assistant

Community Swimming Pools (Summer Intern)
06.2022 - 09.2024
  • Responded to emergency situations in a timely, efficient manner.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Student Organization Support (Contract-based)

Office of Extracurricular Activities, Chang Jung C
05.2021 - 05.2024
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.

Electrical and Plumbing Assistant (Summer Intern)

Family-Operated Contractor (Name Not Disclosed)
07.2023 - 09.2023
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Increased overall productivity by efficiently managing time spent on tasks while minimizing delays caused by unforeseen obstacles during installations or repairs.

Restaurant Service Assistant

My Home Steak (我家牛排)
01.2023 - 03.2023
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
  • Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
  • Improved customer satisfaction by providing timely and efficient service assistance.

Restaurant Service Staff

W Hotel (Restaurant and Wedding Division)
07.2019 - 08.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.

Factory Packaging Assistant

Company Name Not Specified .Short-term Job
01.2019 - 03.2019
  • Managed inventory systems, tracking usage, and ordering supplies as needed to maintain optimal stock levels.
  • Consistently met or exceeded daily production quotas through diligent attention to detail and strong work ethic.
  • Contributed to cost reduction efforts by identifying opportunities for material savings in the packaging process.
  • Maintained a clean and organized work environment to enhance productivity and safety standards.

Education

Bachelor of Arts - Digital Media

Chang Jung Christian University
Tainan, Taiwan
06-2024

Skills

Cleaning and organization

Certification

Lifeguard Certification

Timeline

Hotel Buffet & Lounge Service Staff

Nikko Style Niseko HANAZONO
04.2025 - 06.2025

Service Crew

Sushiro
10.2024 - 02.2025

Aviation Ground Service Training

10-2024

Driver’s License (Car )

07-2024

JLPT N4

12-2023

TOEIC

10-2023

Electrical and Plumbing Assistant (Summer Intern)

Family-Operated Contractor (Name Not Disclosed)
07.2023 - 09.2023

Driver’s License (Scooter)

05-2023

Restaurant Service Assistant

My Home Steak (我家牛排)
01.2023 - 03.2023

Lifeguard / Rescue Assistant

Community Swimming Pools (Summer Intern)
06.2022 - 09.2024

Lifeguard Certification

01-2022

First Aid Certification

01-2022

Student Organization Support (Contract-based)

Office of Extracurricular Activities, Chang Jung C
05.2021 - 05.2024

Restaurant Service Staff

W Hotel (Restaurant and Wedding Division)
07.2019 - 08.2019

Factory Packaging Assistant

Company Name Not Specified .Short-term Job
01.2019 - 03.2019

Bachelor of Arts - Digital Media

Chang Jung Christian University

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YEN OU YANGFlexible Hotel Staff | Front Desk & F&B Service