Results-driven hospitality professional with extensive experience in front office operations, known for upholding high standards and delivering outstanding guest services. Adept at fostering team collaboration and driving results, showcasing flexibility in dynamic environment. Expertise in conflict resolution and maintaining operational efficiency ensures reliability and adaptability.
Customer complaint resolution
Guest experience management
Streamlined guest arrival and departure procedures
Property management software
Team development
Guest feedback analysis
Efficient room allocation
Policy compliance management
Team leadership
Experienced in software utilization
Effective training facilitation
Comprehensive needs analysis