Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Mohammed Amir Hossain

Tokyo
Mohammed Amir Hossain

Summary

Technical Support Representative understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

5
years of professional experience
1
Certification

Work History

Sophia Technology Co. Ltd.
Tokyo

IT Support Engineer
02.2019 - Current

Job overview

Operating system types and purposes (Windows, MacOS, iOS, Android, Linux, etc.)

Windows versions

OS installation

Command-line tools

Physical security (locks, badge readers, guards, etc.)

Logical security concepts (Active Directory, antivirus/anti-malware, firewalls, certificates, etc.)

Wireless security protocols (WPA, WPA2, RADIUS, etc.)

Detect and prevent malware

Social engineering threats, attacks, and vulnerabilities (hackers, phishing, DDoS, brute force, man-in-the-middle, etc.)

Secure workstations and mobile devices

Troubleshoot Microsoft OS, PC security, mobile OS, and application issues

Malware removal

Best practices for documentation, change management, disaster prevention and recovery, safety procedures, and more

Different types of licenses and policies

Professional conduct

Remote access technologies

MotivistJapan
Chiba

IT Support Engineer
08.2017 - 12.2018

Job overview

Install windows Operating System 7, 10,11, Hardware Issue, PC building and Up-gradation.

Configure outlook for Gmail and office 365 user.

Skills of IT and computer tech

Repair and configure mobile devices

Set up and configure basic networks

All about hardware: monitors, CPUs, motherboards, hard drives, RAM, and more

Build everything from a basic workstation to an awesome gaming system

Understand the cloud and how virtualization works

Troubleshoot hardware and network issues

All about operating systems: Windows, Mac, Linux, iOS, Android

How to secure computer, mobile device, and network

Security concepts like malware, antivirus, anti-malware, and networking security protocols

Troubleshoot software and mobile issues

Use command-line tools in Windows, Mac, and Linux

Industry standards and best practices for documentation, change management, disaster prevention and recovery, procedures and policies


Education

National University
Gazipur, Bangladesh

Bachelor of Science from Social Sciences
10.2000

University Overview

Skills

  • Technical Troubleshooting
  • Software Diagnosis
  • System Performance Assessment
  • User Support and Troubleshooting
  • Hardware and Software Repair
  • Troubleshooting Network Issues
  • Configuring Devices

Certification

CompTIA A+ Certification from Udemy

Languages

Bengali
Native language
English
Upper intermediate
B2
Japanese
Intermediate
B1

Timeline

IT Support Engineer
Sophia Technology Co. Ltd.
02.2019 - Current
IT Support Engineer
MotivistJapan
08.2017 - 12.2018
National University
Bachelor of Science from Social Sciences
Mohammed Amir Hossain