Technical Support Representative understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Technical Support Representative understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Operating system types and purposes (Windows, MacOS, iOS, Android, Linux, etc.)
Windows versions
OS installation
Command-line tools
Physical security (locks, badge readers, guards, etc.)
Logical security concepts (Active Directory, antivirus/anti-malware, firewalls, certificates, etc.)
Wireless security protocols (WPA, WPA2, RADIUS, etc.)
Detect and prevent malware
Social engineering threats, attacks, and vulnerabilities (hackers, phishing, DDoS, brute force, man-in-the-middle, etc.)
Secure workstations and mobile devices
Troubleshoot Microsoft OS, PC security, mobile OS, and application issues
Malware removal
Best practices for documentation, change management, disaster prevention and recovery, safety procedures, and more
Different types of licenses and policies
Professional conduct
Remote access technologies
Install windows Operating System 7, 10,11, Hardware Issue, PC building and Up-gradation.
Configure outlook for Gmail and office 365 user.
Skills of IT and computer tech
Repair and configure mobile devices
Set up and configure basic networks
All about hardware: monitors, CPUs, motherboards, hard drives, RAM, and more
Build everything from a basic workstation to an awesome gaming system
Understand the cloud and how virtualization works
Troubleshoot hardware and network issues
All about operating systems: Windows, Mac, Linux, iOS, Android
How to secure computer, mobile device, and network
Security concepts like malware, antivirus, anti-malware, and networking security protocols
Troubleshoot software and mobile issues
Use command-line tools in Windows, Mac, and Linux
Industry standards and best practices for documentation, change management, disaster prevention and recovery, procedures and policies
CompTIA A+ Certification from Udemy