Solving problems, dancing, helping people to smile
Laura Hoçoya
Foreigner Supporter interpreter, business manager
Yokohama City, Japan,Kanagawa
Summary
Polyglot individual with demonstrated leadership and strong staff oversight and development skills, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in WFP.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
8
8
Certificates
4
4
Languages
Work History
General Services Officer
Tokyo Olympic and Paralympic Games Awareness Committee
Tokyo, Tokyo
08.2021 - 09.2021
- Worked flexible hours across night, weekend and holiday shifts.
- Managed athletes to get better experience at competition showing places, interpreting, getting food and drinks under COVID19 closed contacts rules, making sure that designated spaces were being properly used and keeping social distance during practices and at competition.
Deputy Manager
Tokyo Olympic and Paralympic Games awareness committee
Ooi city, Tokyo
07.2021 - 08.2021
- Evaluated processes to maintain cost controls and improve operations.
- Functioned as point of contact for VIP guests, security and protocol team focused on timely and successful completion of full watching games experience.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help protocol volunteers team evolve and grow.
- Maintained, documented and presented progress reports to leaders.
- Pursued every opportunity to learn about Olympic games at all levels and improve team member support.
- Worked collaboratively with administration, events, sports departmental team to produce best games experience for all involved.
- Supported general manager in doing best job with sane mental efforts.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Supervised and motivated 60 volunteers staff .
Foreigner Supporter
Hocoya human support
Tokai area
01.2017 - 06.2021
- Understand issues, offer solutions in interpreting Japanese - English - Portuguese - Spanish language at hospitals, city halls, immigration offices, police stations, tax department, etc.
- To instruct people on how to get avisa extension, how to bring family, how to do taxes declarations procedures, how to do daily procedures for anything needed.
- To translate documents from/to languages above listed.
- Every year, at least 50 new customers achieved.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment
- Worked with customers to understand needs and provide excellent service.
Global Citizen Classes
Nagoya International Center
Nagoya, Aichi
02.2013 - 03.2020
- Used coordination and planning skills to achieve results according to schedule given.
- Planned and did lectures about Brazilian culture, dance, music, food, games, etc. going to at least 4 schools per year.
- According to school goals, prepared lessons and involved students in different activities as speaking Portuguese, dancing samba, playing games, etc. Each group of students used to have between 20-100 students per time.
- Listen and answered questions properly.
- Used this opportunity to make memorable experience with Brazilian culture in 100% of lectures.
Language Interpreter
City Hall Health Insurance And Pension Department
Komaki, Aichi Prefecture
12.2014 - 10.2015
- Provided language translation and citizens service skills to citizens in health insurance, pension, taxes and welfare’s sectors 5/week, 8h/day.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to citizens to help parties who did not speak similar languages communicate with and understand one another.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Interpreted conversations simultaneously to help both parties conduct procedures of registration, payment, documentation, taxes payment understanding and manage personal concerns.
- Proofread, edited and improved documents of different sizes.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results as receiving payments in 80% of times, making deals with citizens who didn’t want to pay insurance and residential taxes. 20% had cut off telephone lines or moved away or didn’t answer phone calls nor letters.
Tour Conductor
JTB Support Chubu
Nagoya , Aichi
03.2014 - 07.2014
- Guided groups of up to 45 people on tours of one day trip to different locations and purposes.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Built personal relationships with guests to promote positive experiences.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Every time survey was used to help understanding how to improve services provided.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Provided information on various sites throughout visited area, relaying little-known stories to provide interest.
Foreigner Supporter
Toyohashi West High School
Toyohashi , Aichi Prefecture
05.2013 - 03.2014
- Offered friendly and efficient service to students, handled challenging situations with ease.
- Prepared variety of different written communications, reports and documents.
- Made sure that students could learn physics and math by providing exercises and explanations about topics not understood in class at special classes after school, improving in 50% or more results.
- Helped students to find way to realize college dreams, options were given as scholarships or student loans.
- Actively worked with teachers in charge to provide best school experience for both: students and parents.
English Language Teacher
Santa Luzia Educational School
Campos Gerais , Minas Gerais
02.2012 - 12.2012
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Planned lessons for classroom of 42 students.
- Launched focused writing program for students enrolled in AP courses to teach advanced composition in preparation for college composition classes.
- Taught 20 lessons per week to over 270 students throughout 7 grade levels.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Evaluated student progress to offer recommendations for further development.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Created hands-on curriculum to promote student interest and receptive learning.
- Tutored and assisted students to help with English language comprehension and mastery.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Successfully improved Portuguese speaking students' English grammar and vocabulary levels through written and interactive activities.
- Sponsored several student activities and clubs, dedicating over 15 hours per week outside regular school hours.
- Performed data entry to input student grades and attendance records at book.
- Held parent-teacher conferences to communicate sensitive issues with parents.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
Coordinator for International Relations
Gifu Hashima City Hall
Hashima, Gifu
04.2009 - 12.2011
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Developed language classes associated with culinary to help Japanese students to have fun while learning about Brazilian culture, language and gastronomy. Helped Japanese students learn English language teaching new learning methods and improving performance at english speaking skills.
- Developed project Mom’s and children English play time, that was great success, starting with two moms and three kids and finished with two big groups of moms and children each having 27 members, playing per 40 minutes once every week. That project is still being done.
- Planned and executed best aged international exchange going to many local association of elderly to talk about Brazilian culture, food, dance, games, etc.
- Presented annual report of international association at annual meeting.
English School Manager / Owner
Fisk Language Institute Franchise (self Employed)
Nagoya, Aichi Prefecture
12.2006 - 03.2009
- Managed day-to-day business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Trained and developed team members to build human capital.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Created and monitored promotional approaches to increase sales and profit levels, increasing 30% more customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Travel Agent
Unitour Nagoya Ltd
Nagoya , Aichi Prefecture
12.2004 - 05.2006
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Developed process improvements and long-term business strategies through analysis of customer feedback as online reservation /email reservation, increasing 50% more personal sales.
- Used Spanish language fluency to talk with customers that weren’t able to understand Portuguese or Japanese language.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Implemented automated office systems, optimizing client and data communications as well as records management, receiving emails reservation requests and credit cards payment.
Receptionist Administrator
Relicário Papelaria E Presents
Campos Gerais , Minas Gerais
02.1997 - 12.1999
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Sold office supplies, gifts and cards.
- Learned and did annual balance, using paper and writing machine, then improved using computer, excel and saving backup data.
- Learned and made hand made cards, selling them and increasing company’s profit.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contacted defaulters customers and got 100% payments done.
Education
High School -
School Colegio Santa Luzia High School
Campos Gerais - Minas Gerais - Brazil 02.1998 - 12.1999
Bacharel - Tourism Administration
Universidade De Três Corações
Caxambu - Minas Gerais - Brazil 03.2000 - 12.2002
MBA Tourism - planning, management and marketing
Catholic University of Brasilia UCB
On-line (Brasília) 03.2006 - 12.2007
Skills
Multitasking abilities
undefinedCertification
Medium sized car (8t) AT
Affiliations
- Toastmasters
- Rotary International
Additional Information
I have learned many things during my life. I have done a ton of courses. I have struggled with hunger, domestic violence and being a solo mom. After that, I have found myself. I realized that the best job is the one you are able to help people to have better lives. But, beyond that, to see people’s gratitude in her eyes is fulfilling. Now, to receive food and be able to eat when you don’t have money to buy it, that is priceless.
Being able to contribute to this organization will be my honor. My dream board goal is to help directly a million people to have better lives this year.
Interests
Accomplishments
- Achieved an exemplary work by completing all tasks and challenges at 32nd Olympiad as a protocol deputy manager with accuracy and efficiency, receiving a Certificate of recognition from The International Hockey Federation.
- Received a letter of recommendation from Nicholas Bradley, Assistant professor from Aichi University in Nagoya due to my great volunteer job of motivating students to learn English using my English skills and ability to answer challenging questions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Being my best version today on putting a smile at strangers face. Love is the only way for the success.
Timeline
General Services Officer
Tokyo Olympic and Paralympic Games Awareness Committee
08.2021 - 09.2021
Deputy Manager
Tokyo Olympic and Paralympic Games awareness committee
07.2021 - 08.2021
Foreigner Supporter
Hocoya human support
01.2017 - 06.2021
Language Interpreter
City Hall Health Insurance And Pension Department
12.2014 - 10.2015
Tour Conductor
JTB Support Chubu
03.2014 - 07.2014
TOEIC SW level 7
02-2014
Foreigner Supporter
Toyohashi West High School
05.2013 - 03.2014
Global Citizen Classes
Nagoya International Center
02.2013 - 03.2020
English Language Teacher
Santa Luzia Educational School
02.2012 - 12.2012
Medical interpreter course Gifu International Center
12-2011
JLPT level 2
07-2010
Foreigner community supporter course Gifu International Center
06-2010
Medical interpreter course Gifu International Center
12-2009
English Course Fisk Language Institute
10-2009
Coordinator for International Relations
Gifu Hashima City Hall
04.2009 - 12.2011
TOEIC 875 points
03-2009
Medium sized car (8t) AT
03-2007
English School Manager / Owner
Fisk Language Institute Franchise (self Employed)
12.2006 - 03.2009
MBA Tourism - planning, management and marketing
Catholic University of Brasilia UCB
03.2006 - 12.2007
Travel Agent
Unitour Nagoya Ltd
12.2004 - 05.2006
Bacharel - Tourism Administration
Universidade De Três Corações
03.2000 - 12.2002
High School -
School Colegio Santa Luzia High School
02.1998 - 12.1999
Receptionist Administrator
Relicário Papelaria E Presents
02.1997 - 12.1999
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