Sherwin Jacobs
Kanagawa,Japan
Summary
Analytical Information Technology Specialist with over 20 years of experience providing technical support and leadership in government-based environments. Possess security clearance needed to handle confidential information and to manage highly secure software for the Department of Defense (DoD). Capable of overseeing and handling technology issues including hardware, software, configurations, interfaces, equipment performance, testing, inspections, authorization packages, video-teleconferencing, and upgrades.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Operational Support Analyst
Next Tier Concepts
11.2019 - Current
- Provide training and support while serving as Team Leader, ensuring 2 Department of Defense (DoD) programs (Property Management System and Enterprise Military Housing) operate smoothly
- Evaluate functionality of programs utilizing knowledge of configuration controls and system interfaces, guaranteeing outcomes match DoD expectations
- Achieve program goals by working closely with cross-functional departments, effectively collaborating with over 1000 end-users, software developers, and programmers
- Deliver instruction and education with hardware and software, growing technical performance capacity of 20 team members
- Resolve worldwide software and hardware issues through strong troubleshooting, earning reputation for reliable solutions
Information Systems Analyst
Northrop Grumman Corporation
01.2015 - 10.2019
- Performed multiple functions (cost analysis, design consideration, staff impacts, and implementation times) by prioritizing effectually, resulting in the successful completion of over 20 projects
- Problem-solved system anomalies in a timely manner to expertly resolve 500+ emergencies
- Interacted with government agencies, end-users, software developers, and programmers using excellent communication skills, representing company in a professional capacity
Logistics Supervisor/Information Management Officer
US Army 1st Theater Sustainment Command
12.2013 - 01.2015
- Oversaw 20+ local networks and peripheral devices by managing configuration and daily operations, ensuring switches, video teleconferencing, and VOIP phones worked properly
- Spearheaded Logistics Section with performance management and training to deliver fiscally responsible handling of $20M Modified Table of Organization and Equipment and Installation property
- Maintained records with high level of accuracy, guaranteeing 25+ hand receipts were correctly accounted for in military systems
- Completed tasks involving materials including monitoring distribution, preparing transfers, inspection and receiving reports, and cash collection vouchers, positively impacting Iraq Logistical Operations
Property Book Officer, Manager
US Army, HSC Eighth Army
12.2012 - 12.2013
- Instituted changes to logistics as well as to Arms Room and Vehicle Maintenance Standard Operating Procedures based on proven best practices, leading to 35% improved unit readiness
- Offered technical and tactical guidance by employing stellar decision making and critical thinking, skillfully assisting 9 subordinate units across Republic of Korea
- Organized, tracked and distributed operational supplies and section equipment with exceptional attention to detail, making sure 4500+ soldiers, civilians, and foreign military had needed supplies
- Configured information systems into required operating configurations during life cycle turn-ins and issues, expertly serving as Information Assurance Officer for unit with 350 members
Education
Certificate - Information Systems Security Professional
Syracuse University
VirtualCertificate of Technical Studies - Systems Security Certified Practitioner
Syracuse University
VirtualCertificate of Technical Studies - Information Systems Certification
University of The Incarnate Word
TexasSkills
- Project management coordination
- Inventory Management
- Active government security clearance
- Technical documentation
- Resolving system anomalies
- Equipment efficiency analysis
- Hardware troubleshooting skills
- Quality inspections
- Compliance in authorization processes
- Client account management
Certification
- Security X formerly CompTIA Advance Security Practitioner (CASP +)
- CompTIA Security+
- CompTIA A+
Awards
- Army Bronze Star Medal
- Army Meritorious Service Award
- General Outstanding Volunteer Award
- The Order of Saint Martin (Quartermaster) Recipient
- Army Commendation Medal
Timeline
Operational Support Analyst
Next Tier Concepts
11.2019 - Current
Information Systems Analyst
Northrop Grumman Corporation
01.2015 - 10.2019
Logistics Supervisor/Information Management Officer
US Army 1st Theater Sustainment Command
12.2013 - 01.2015
Property Book Officer, Manager
US Army, HSC Eighth Army
12.2012 - 12.2013
Certificate - Information Systems Security Professional
Syracuse University
Certificate of Technical Studies - Systems Security Certified Practitioner
Syracuse University
Certificate of Technical Studies - Information Systems Certification
University of The Incarnate Word
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