Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ko Yamazaki

Chiba,JP

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Service Manager

SHIFT Inc.
09.2022 - Current
  • Release Management(Including Epic/Non-Epic)
  • Failure / Alert response(Including Batches)
  • Improve Operations
  • Account negotiation
  • Team Management
  • Recruit
  • Operation tasks
  • Inquiry Response
  • Log Investigation

【tools】

  • JIRA/Confluence
  • GCP
  • KIBANA
  • Datadog
  • Grafana
  • PosgreSQL
  • Jenkins
  • JP1
  • Github

Customer Success Consultant

SHIFT Inc.
03.2022 - 08.2022
  • System identification / Interviews with each tool users
  • WBS creation/management
  • Grand design proposal (tool proposal)
  • Generated reports and communicated results to stakeholders to provide insights into customer success.

Web developer & Web designer

Freelance
02.2020 - 08.2022
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Provided front-end website development using WordPress.
  • Be responsible for maintaining, expanding, and scaling our site
  • Cooperate with web designers to match visual design intent
  • Do business to explore new business partners.


【Language】

  • html
  • css
  • javascript
  • php(wordpress)


【Tool】

  • Photoshop
  • Illustolator
  • XD

Technical Support Specialist

IKEA JAPAN K.K
02.2019 - 08.2020
  • Manage all IT assets including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
  • Lead or support on-site project implementation/deployment
  • Provide hardware and software support
  • Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects an global deployments
  • Provide input on what digital equipment/products might be in risk of downtime and suggest solutions
    to ensure the business continuity plan is secured and in place for all critical equipment/products
  • Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed

IKEA FOOD co-worker

IKEA JAPAN K.K
03.2013 - 01.2019

Education

Diploma in English - English

Kanda International Foreign Languages
Tokyo, Japan
2010

Skills

  • Experience using English to communicate and co-workers with overseas teams(2019-2020, 2022-)
  • Reliable and Responsible
  • KPI Monitoring
  • Team Leadership
  • Customer Service Management
  • Technical Troubleshooting
  • Technical Support

Additional Information

  • Hobbies:Syogi, Puzzle, Online game 1/1

Timeline

Service Manager

SHIFT Inc.
09.2022 - Current

Customer Success Consultant

SHIFT Inc.
03.2022 - 08.2022

Web developer & Web designer

Freelance
02.2020 - 08.2022

Technical Support Specialist

IKEA JAPAN K.K
02.2019 - 08.2020

IKEA FOOD co-worker

IKEA JAPAN K.K
03.2013 - 01.2019

Diploma in English - English

Kanda International Foreign Languages
Ko Yamazaki