Work in a Internationa Supermarket Chain
WARUNA DISSANAYAKE
SENIOR RETAIL MANAGER
Chiba
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Customer Service Officer
Seven Eleven
11.2021 - 03.2024
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Processed customer service orders promptly to increase customer satisfaction.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Retail Manager
KEELLS SUPER-HAVELOCK ROAD
05.2012 - 02.2019
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
- Exhibited excellent people skills during interaction with employees and customers.
- Streamlined inventory management processes for accurate stock control and minimized loss due to shrinkage.
- Reduced employee turnover by fostering a positive work environment, offering competitive compensation packages, and providing clear advancement opportunities.
Customer Service Assistant & Trainee Team Leader
Tesco Stores
08.2010 - 12.2011
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
District Coordinator
Solidar-ASB International INGO Consortium
07.2009 - 05.2010
- Enhanced district programs by implementing strategic initiatives and coordinating with stakeholders.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Coordinated with human resources department to handle payroll and personnel databases.
- Advised on technology integration strategies that optimized learning environments across all grade levels.
- Driven continuous improvement through consistent evaluation of program effectiveness using relevant data sources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Gathered and organized materials to support operations.
- Collaborated with principals on developing action plans to address identified areas of concern or academic underachievement.
Project Officer
Save The Children UK
10.2005 - 06.2009
- Increased team productivity with regular monitoring, feedback sessions, and performance evaluations.
- Overcame unforeseen challenges by proactively identifying potential issues promptly developing contingency plans accordingly.
- Mentored junior team members to enhance their skills development and overall performance within the organization.
- Monitored progress against established metrics continually adjusting strategies as needed to achieve desired results successfully.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Reported regularly to managers on project budget, progress, and technical problems.
- Gathered and organized supporting materials for meetings and project updates.
- Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
Project Coordinator
‘Surekuma’ [Local Non-Governmental Organization]
05.2005 - 09.2005
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Maintained database and spreadsheets with accurate inventory and status.
- Wrote technical narratives to document processes and design changes.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Monitored project progress, identified risks and took corrective action as needed.
Credit Officer
Seylan Bank
12.2004 - 05.2005
- Prepared reports of findings and recommendations.
- Monitored accounts for signs of fraud and non-payment issues.
- Supported business growth initiatives by assisting in the identification of new market opportunities for expansion within the credit sector.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Facilitated timely decision-making on loan applications through clear communication with internal stakeholders and prompt resolution of any queries or discrepancies.
Education
Master of Arts - Geography
University of Peradeniya
Peradeniya, Sri Lanka 04.2001 -
High School Diploma -
Keells Retail Academy
Colombo 04.2001 -
Bachelor of Arts - Environmental Management (Special Degree)
University of Rajarata
Mihintale, Sri Lanka 04.2001 -
Skills
Relationship Building
Receiving support
Teamwork and Collaboration
Key stakeholder relationship building
Data Entry
Research
Strategic sales knowledge
Document and Records Management
Spreadsheets
Interpersonal Skills
Microsoft PowerPoint
Staff education and training
Money handling abilities
Analytical Thinking
Team Collaboration
Professionalism
English, Japanese Fluency
Critical Thinking
POS Systems and Ordering Platforms
Salesforce CRM
Interests
Timeline
Customer Service Officer
Seven Eleven
11.2021 - 03.2024
Senior Retail Manager
KEELLS SUPER-HAVELOCK ROAD
05.2012 - 02.2019
Customer Service Assistant & Trainee Team Leader
Tesco Stores
08.2010 - 12.2011
District Coordinator
Solidar-ASB International INGO Consortium
07.2009 - 05.2010
Project Officer
Save The Children UK
10.2005 - 06.2009
Project Coordinator
‘Surekuma’ [Local Non-Governmental Organization]
05.2005 - 09.2005
Credit Officer
Seylan Bank
12.2004 - 05.2005
Master of Arts - Geography
University of Peradeniya
04.2001 -
High School Diploma -
Keells Retail Academy
04.2001 -
Bachelor of Arts - Environmental Management (Special Degree)
University of Rajarata
04.2001 -