Toshikazu Tanaka
Data Analysis And Quality Assurance Manager
3-13-1-207 Masago,Chiba
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Skilled Marketing Specialist driven to develop successful campaigns and product marketing plans that satisfy clients and meet demanding objectives. First-rate attention to detail and creative mindset. Prepared to leverage 20 years of marketing experience to take on dynamic new role.
Overview
42
42
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Quality Assurance Manager, Supervisor - Operation
Telecommunications company
Shinjuku-ku, Tokyo
04.2021 - Current
- Participated in launch of new project for telecommunications services, training over 100 new agents, as well as providing information, making reservations, and making various arrangements in practice.
- Reported production malfunctions to managers and production supervisors.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
International Development Officer
Tennis Academy
Shinjuku-ku, Tokyo
04.2021 - Current
- Responsible for due diligence work in Asia while pursuing global strategy at prominent European tennis academy.
- Participated in hybrid digital marketing operation utilizing web and various social networking sites.
- Occasional practice sessions with world top 100 level players.
- Identified issues, analyzed information and provided solutions to problems.
Multi-Unit Operation Manager
Operation contracting business
Sumida-ku, Tokyo
04.2020 - 01.2021
- Provided management support to professional tennis players contracted by international sports manufacturers for client companies.
- Implemented process improvement to shape organizational culture, optimize procedures for 80% higher efficiency and help company evolve and grow.
- Established in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Supervisor of International Development
Tennis Academy
Shinjuku-ku, Tokyo
04.2019 - 03.2021
- Managed for due diligence work as overseas business development officer in Asia region.
- Occasionally involved in coaching 50 young players in Asia and Australia.
- Increased team communications and information for meetings.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Experience Manager
Hotel industry
Urayasu-shi, Chiba
04.2013 - 03.2019
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed to tabulate and analyze average of 3,000 customer surveys per day, and made suggestions for improvement to management team.
- Appointed to be responsible for reviewing all documents sent to customers and to serve as Quality Assurance Manager.
Senior Duty Manager
hotel industry
Urayasu-shi, Chiba
03.2000 - 03.2014
- Overseeing day-to-day hotel operations and customer service, and achieved average occupancy rate of 99.8%, exceeding monthly budget.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- In collaboration with theme park business, coordinating hotel operations when special events and special promotions are implemented.
General Manager of Planning Division
Tennis Training Business
Kashiwa-shi, Chiba
09.1995 - 02.2000
- In cooperation with Japan Tennis Association, planned, drafted, and conducted public relations activities for various tennis promotion and strengthening measures in Japan.
- In collaboration with tennis associations of world's tennis powerhouses, arranged for world-renowned coaches to visit Japan and organized, planned, and conducted national coaching seminars.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships with Leading 50 international tennis leaders.
Promotions Manager
hotel industry
Yokohama-shi, Kanagawa
08.1993 - 08.1995
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Developed both Lodging and Food & Beverage annual sales plan and annual promotion budget.
- Planning and sales of various packaged products and promotional events for both lodging and food & beverage, and increased sales by 30%
Hotel Manager
hotel industry
Yokohama-shi, Kanagawa
07.1990 - 07.1993
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of 50 front desk agents and helped to resolve issues arising during shifts.
- Provided VIP services efficiently and with high level of accuracy.
Customer Relations Manager
hotel industry
Chiyoda-ku, Tokyo
05.1989 - 06.1990
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed VIP customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
Front Receptionist
hotel industry
Chiyoda-ku, Tokyo
02.1987 - 04.1989
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- At age of 25, became youngest person in company's history to be transferred to front desk.
- Welcomed foreign business guests, 80% of hotel's guests.
Housekeeping Supervisor
Hotel Industry
Chiyoda-ku, Tokyo
04.1983 - 01.1987
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Performed training and mentored all new personnel to maximize quality of service and performance.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 60% per week.
Education
Diploma in Intercultural Communication - Majored Intercultural communication
Tokyo Institute of Foreign Language
Tokyo 04.1981 - 03.1983
Skills
Windows OSundefined
Timeline
International Development Officer
Tennis Academy
04.2021 - Current
Quality Assurance Manager, Supervisor - Operation
Telecommunications company
04.2021 - Current
Multi-Unit Operation Manager
Operation contracting business
04.2020 - 01.2021
Supervisor of International Development
Tennis Academy
04.2019 - 03.2021
Customer Experience Manager
Hotel industry
04.2013 - 03.2019
Senior Duty Manager
hotel industry
03.2000 - 03.2014
General Manager of Planning Division
Tennis Training Business
09.1995 - 02.2000
Promotions Manager
hotel industry
08.1993 - 08.1995
Hotel Manager
hotel industry
07.1990 - 07.1993
Customer Relations Manager
hotel industry
05.1989 - 06.1990
Front Receptionist
hotel industry
02.1987 - 04.1989
Housekeeping Supervisor
Hotel Industry
04.1983 - 01.1987
Diploma in Intercultural Communication - Majored Intercultural communication
Tokyo Institute of Foreign Language
04.1981 - 03.1983
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