Software Troubleshooting & Problem Solving
Hi, I’m
ISHWAR KASHYAP
Senior Administrator
Tokyo
Summary
・5.6 years of experience in building Practical Solutions, Implementation, Management and Client Relationship Management in IT domain.
・JLPT N2 certified.
・AWS Solutions Architect Associate certified.
・ITIL v4 Certified.
・Supervised a team of 10 engineers.
Overview
5
years of professional experience
3
Languages
47
years of post-secondary education
Work History
Wipro LimitedYokohama
Senior Administrator
01.2022 - Current
Job overview
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Attended meetings to provide accurate consecutive translations of conversations between members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Directed and supervised team of 10 engaged in Service desk.
TransPerfectTokyo
L2 Desktop Support Engineer
11.2020 - 12.2021
Job overview
- Patched software and installed new versions to eliminate security problems and protect data.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
ISF net. IncTokyo
Bilingual Technical Support Specialist
03.2019 - 11.2020
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Verified construction documentation to meet client requirements and vision.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
IBM
Service Delivery Specialist
03.2017 - 02.2019
Job overview
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Attended meetings to provide accurate consecutive translations of conversations between members.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Responded to customer requests for products, services and company information.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Education
University of Delhi
Bachelor of Commerce (PGDAV)
Skills
Translation & Interpretation (Japanese - English)
Relationship ManagementService Improvement – Process Definition & Enforcement, Knowledge Base Creation, Training Materials etcTechnical Analysis
Teamwork and Collaboration
Accomplishments
- Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
Software
BMC Helix IT Service Management (ITSM) Software
AWS
Active Directory & SCCM
Service Now & JIRA
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Timeline
Senior Administrator
Wipro Limited
01.2022 - Current
L2 Desktop Support Engineer
TransPerfect
11.2020 - 12.2021
Bilingual Technical Support Specialist
ISF net. Inc
03.2019 - 11.2020
Service Delivery Specialist
IBM
03.2017 - 02.2019
University of Delhi
Bachelor of Commerce (PGDAV)
01.2017