Summary
Overview
Work History
Education
Skills
Keycompetenciesandachievements
Certification
Timeline
Generic
Whitney Wei-Yi Ko

Whitney Wei-Yi Ko

Assisting Operation Manager
Meguro Ku

Summary

Strategic and adaptable leader with a strong entrepreneurial spirit, leveraging technology and artificial intelligence to drive business growth. Proficient in multiple languages and skilled at navigating diverse cultural environments. Demonstrating operational excellence and process optimization, along with effective team leadership and a data-driven approach to problem-solving. Proven ability to envision and implement innovative business strategies in dynamic, multinational settings.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
4
4
Languages

Work History

Assistant Manager of Operations

Permanent
04.2024 - Current

Operation Management for WENET JPN, recruit staffs, train the team, coordinate or lead projects to meet the need of the customers.
Consulting in Chinese, English, and Japanese, provide concierge's service for ultra high net clients regarding the relocation in Japan and building company in Japan.
Project management and support, bridge between Chinese and English speaking customers and Japanese vendors.

Multilingual Call Center Management and Content Marketing

Inbound Platform Corp
8 2021 - 03.2024
  • Independently developed the Chinese PCR reservation business, driving it to a net profit of 26 million yen in 6 months
  • As a team leader, consistently achieved 50 million yen in monthly sales, showcasing strong leadership and strategic market insight
  • Effectively managed a Chinese online magazine on WordPress, generating 750,000 page views over 7 months, including 150,000 in the most recent month, highlighting content marketing expertise
  • Streamlined customer service processes using CRM (Freshdesk) and ChatGPT automation, leading to a 70% reduction in workload and significantly enhancing operational efficiency

Financial Operation Group Staff

Rakuten. Inc
02.2019 - 07.2021
  • Identified and proposed enhancements to Rakuten's internal systems, drawing on frontline user experiences and engineer feedback gathered through effective communication and training sessions
  • Facilitated project workflows using tools like Confluence, JIRA, and BOX, contributing to organized and efficient project execution
  • Key contributor in capitalization judgment and budget optimization for tech division projects, with a focus on maximizing profitability and minimizing costs
  • Orchestrated comprehensive inventory audits for tech assets across the Rakuten group, achieving notable improvements in asset management and operational efficiency

General Manager

World Global Network Taiwan Branch Company
05.2017 - 08.2018
  • Company Overview: (Singapore Company)
  • Established the Taiwan branch of a technology company, ensuring legal compliance and acquiring necessary licenses
  • Achieved exceptional sales results, generating $1.36 million in revenue within the first 2 months and sustaining a peak monthly sales of $2.26 million, a testament to effective strategic and operational leadership
  • Assembled and led a team of 14, promoting a culture of collaboration and efficiency, pivotal to the branch's rapid growth
  • Managed import logistics from China and oversaw outsourcing for import events, fostering positive relationships with vendors and media partners
  • Proactively addressed and resolved negative publicity, preserving the company's reputation
  • Efficiently managed inventory and storehouse operations for 10 product codes, coordinating seamlessly with international offices
  • Leveraged data analysis to forecast sales trends with an impressive 85% accuracy rate, contributing to informed strategic decisions
  • (Singapore Company)

Translator

Translation Department of the Church of Jesus Christ of Latter-Day Saints
01.2013 - 05.2017
  • Company Overview: (U.S.A NPO)
  • Completed 2,136,000 words of translation
  • (Magazines, videos, websites, handbooks, talks, scripts, subtitles, etc)
  • Coached 35 translators on using translation software SDL Trados Studio 2015 and World Server system
  • Coordinated 42 interpretation recordings, organized 4 Seminars, distributed jobs in the translation office for 7 months
  • Interpreted for 50 conferences and meetings (English to Chinese, Chinese to English)
  • (U.S.A NPO)

Sales Support

Epson Taiwan Technology and Trading Ltd.
01.2010 - 01.2011
  • Company Overview: (Japanese company)
  • Coordinated with 7 companies (Ex: ASUS, QUANTA, ABICO, etc)
  • Completed 100% on-time shipments for production
  • Supported 4 Sales representatives
  • (Japanese company)

Interpreter, Translator, and Teacher

Missionary Training Center
01.2009 - 01.2010
  • Company Overview: (U.S.A NPO)
  • Interpreted 8 devotionals, 8 firesides, 50 group training, and lessons for 60 days from English to Chinese
  • Created 56 lesson plans and coached 17 missionaries
  • (U.S.A NPO)

Education

Bachelor's degree - Shipping and Transportation Management

NATIONAL TAIWAN OCEAN UNIVERSITY
Keelung, TAIWAN
01.2004 - 01.2008

Skills

Building from Zero & Sales Acumen:

Strategic Branch Leadership:

As General Manager, successfully launched a technology branch in Taiwan for a US-based

36 million in sales within the first 2 months, with a peak of $226 million monthly Demonstrated s and strategic planning in establishing the company and steering the team to these significant riod

company, rapidly achieving $1 exceptional organizational skill milestones over a 14-month pe

Multilingual Call Center Achievements:

In Taiwan, built and managed a call center, effectively boosting sales to 50 million New Taiwan dollars monthly, showcasing strong communication skills and market understanding

In Tokyo, replicated this success by establishing a call center that consistently achieved 50 million Japanese yen in monthly sales over a 12-month period, emphasizing adaptability and operational excellence in diverse market settings

Innovative Business Venture:

Independently developed a Chinese PCR reservation business, efficiently navigating the market to

secure a profit of 26 million Japanese yen in just 6 months This venture highlights entrepreneurial spirit, market trend analysis, and and capitalize on emerging business opportunities

Development: Spearheaded the creation of SEO-optimized content for a Chinese online magazine using ChatGPT, resulting in 750,000 page views within 7 months, including 150,000 in the most recent month Demonstrated a keen ciency, significantly boosting digital engagement and web traffic

capability to identify

Project Management, Leadership & Global Coordination:

Global Project Oversight:

Guided international projects for 5 years, significantly enhancing operational efficiency in website and

magazine localization Utilized strategic IT skills to optimize processes, demonstrating a keen ability to merge technology with

Optimization: Revolutionized customer service operations by integrating ChatGPT and CRM automation,

achieving a remarkable 70% reduction in workload This initiative not only streamlined processes but also exemplified forwardciency

Excelled in international environments, skillfully managing cross-cultural teams and coordinating

projects across multiple countries Consistently demonstrated cultural sensitivity and effective communication, ensuring cohesive l project outcomes

Development: Developed and delivered comprehensive training programs on various tools and

platforms, significantly enhancing team capabilities Fostered an environment of continuous learning and improvement, leading to rment

operational goals Innovative Process

thinking in leveraging AI for business effi Cross-Cultural Leadership:

team dynamics and successfu Expertise in Training and more efficient project completion and team empowe

Adaptability, Linguistic Proficiency, & AI Mastery:

Versatile Skill Application:

Demonstrated remarkable adaptability and quick learning across diverse sectors, employing logical thinking and efficient strategies to master industry concepts This showcases a diligent and curious approach to learning

AI-Enhanced Linguistic Expertise: Utilized AI tools, including ChatGPT, for streamlined translation projects and optimized content strategies Balanced technology with systematic logic in high-profile interpretation and complex translation projects, highlighting proficiency in multilingual communication Fluent in English, Chinese, Japanese and Korean

AI Tools & Content Creation Proficiency: Expert in AI image generating software such as Midjourney, Leonardo, Microsoft Designers, Canva AI, Adobe Photoshop Firefly, and Dall-E in ChatGPT Successfully cultivated a YouTube channel focused on AI tool tutorials, amassing over 3300 subscribers, demonstrating expertise in AI applications and content creation

Keycompetenciesandachievements

  • Building from Zero & Sales Acumen, Strategic Branch Leadership: As General Manager, successfully launched a technology branch in Taiwan for a U.S.-based company, rapidly achieving $1.36 million in sales within the first 2 months, with a peak of $2.26 million monthly., Multilingual Call Center Achievements: In Taiwan, built and managed a call center, effectively boosting sales to 50 million New Taiwan dollars monthly. In Tokyo, replicated this success by establishing a call center that consistently achieved 50 million Japanese yen in monthly sales over a 12-month period., Innovative Business Venture: Independently developed a Chinese PCR reservation business, efficiently navigating the market to secure a profit of 26 million Japanese yen in just 6 months., AI-Enhanced Content Development: Spearheaded the creation of SEO-optimized content for a Chinese online magazine using ChatGPT, resulting in 750,000 page views within 7 months.
  • Project Management, Leadership & Global Coordination, Global Project Oversight: Guided international projects for 5 years, significantly enhancing operational efficiency in website and magazine localization., Innovative Process Optimization: Revolutionized customer service operations by integrating ChatGPT and CRM automation, achieving a remarkable 70% reduction in workload., Cross-Cultural Leadership: Excelled in international environments, skillfully managing cross-cultural teams and coordinating projects across multiple countries., Expertise in Training and Development: Developed and delivered comprehensive training programs on various tools and platforms.
  • Adaptability, Linguistic Proficiency, & AI Mastery, Versatile Skill Application: Demonstrated remarkable adaptability and quick learning across diverse sectors., AI-Enhanced Linguistic Expertise: Utilized AI tools for streamlined translation projects and optimized content strategies., AI Tools & Content Creation Proficiency: Expert in AI image generating software and successfully cultivated a YouTube channel focused on AI tool tutorials., Operational and Software Proficiency: Adept in system integration and CRM customization to enhance team usability and workflow efficiency.

Certification

TOPIK II

Timeline

Assistant Manager of Operations

Permanent
04.2024 - Current

JPLT N1

08-2019

Financial Operation Group Staff

Rakuten. Inc
02.2019 - 07.2021

TOEFL ibt 104

10-2017

General Manager

World Global Network Taiwan Branch Company
05.2017 - 08.2018

Trados Studio 2014 Medium License

06-2015

TAIWAN UNIVERSITY LTTC TRANSLATION AND INTERPRETATION CLASS COMPLETED

05-2015

TOPIK II

10-2014

Translator

Translation Department of the Church of Jesus Christ of Latter-Day Saints
01.2013 - 05.2017

Sales Support

Epson Taiwan Technology and Trading Ltd.
01.2010 - 01.2011

Interpreter, Translator, and Teacher

Missionary Training Center
01.2009 - 01.2010

Bachelor's degree - Shipping and Transportation Management

NATIONAL TAIWAN OCEAN UNIVERSITY
01.2004 - 01.2008

Multilingual Call Center Management and Content Marketing

Inbound Platform Corp
8 2021 - 03.2024
Whitney Wei-Yi KoAssisting Operation Manager