Shion Matsushita
MBA Graduate
Shibuya,Tokyo
Summary
Bilingual MBA graduate (English/Japanese) with experience supporting international customers, improving operational processes, and collaborating across cross-functional teams in fast-paced environments. Passionate about business strategy, customer experience, and emerging technologies, with a strong interest in helping organizations solve complex challenges through data-driven thinking and effective communication.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Service & Operations Assistant – Sushi Matsue
PEWTERS Inc. (Sushi Matsue, Shibuya Scramble Square)
07.2023 - Current
- Delivered bilingual (English/Japanese) customer service to 100+ international guests daily in a high-volume sushi restaurant in Shibuya.
- Managed 30+ customer orders per shift, adapting service to diverse cultural preferences, dietary restrictions, and allergies.
- Maintained service quality during peak business hours by coordinating with front-of-house and kitchen staff in a fast-paced environment.
- Onboarded and mentored 5+ new team members, improving training consistency and accelerating integration into daily operations.
- Created and maintained English menus and customer-facing materials, improving accessibility for international guests.
- Shared recurring customer feedback and operational observations with management to support continuous service improvements.
Athletic Department Intern
William Jessup University
01.2023 - 05.2023
- Coordinated game-day operations for 10+ home athletic events, including script preparation, staff coordination, and live event logistics.
- Proposed and implemented fan engagement initiatives to enhance the game-day experience.
- Managed inventory and restocking for 50+ merchandise SKUs and concessions items across multiple storage locations.
- Collaborated with marketing, facilities, athletics, and compliance teams to ensure safe and efficient event execution.
- Supported athlete recognition initiatives and halftime programming, enhancing fan engagement and event presentation.
- Provided operational support during games and events, ensuring smooth execution behind the scenes.
Education
Master's Degree - MBA
Aoyama Gakuin University Graduate School
Tokyo03.2026
Bachelor of Science - Business Administration
William Jessup Univeristy
Rocklin, California05-2023
High School Diploma -
Mid-Pacific
Honolulu, Hawaii05-2018
Skills
Languages: English (Native), Japanese (Native)
Business Strategy
Customer Relationship Building
Cross-functional Collaboration
Process Improvement
Stakeholder Communication
Data Analysis (Excel)
Generative AI (ChatGPT, Gemini, Claude, Microsoft Copilot)
Microsoft
Google Workspace
ADDITIONAL INFORMATION
- Available for full-time employment starting November 2026.
Accomplishments
- TOEIC 980
- First Team All-State Pitcher ー Hawaii High School Baseball
- 16 years of competitive baseball, demonstrating discipline, resilience, leadership, and teamwork.
Timeline
Service & Operations Assistant – Sushi Matsue
PEWTERS Inc. (Sushi Matsue, Shibuya Scramble Square)
07.2023 - Current
Athletic Department Intern
William Jessup University
01.2023 - 05.2023
Master's Degree - MBA
Aoyama Gakuin University Graduate School
Bachelor of Science - Business Administration
William Jessup Univeristy
High School Diploma -
Mid-Pacific