Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic
Shion Matsushita

Shion Matsushita

MBA Candidate – Consulting / Strategy Focus
Tokyo, Shibuya-ku, Hiroo 1-1-7 Prime Square City #515

Summary

Bilingual professional (English/Japanese) with hands-on experience in hospitality and event operations. Proven ability to communicate across cultures, support international guests, and manage logistics under pressure. Known for a proactive attitude, adaptability, and analytical thinking developed through customer-facing roles and university athletics operations.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Service & Operations Assistant – Sushi Matsue

PEWTERS Inc. (Sushi Matsue, Shibuya Scramble Square)
07.2023 - Current
  • Delivered bilingual (English/Japanese) customer service to over 100 international guests daily at a high-traffic sushi restaurant in Shibuya
  • Handled 30+ orders per shift, adapting service to meet diverse cultural preferences and dietary restrictions
  • Maintained composure during peak hours (e.g. weekend dinner rush), ensuring smooth team coordination and service speed
  • Took initiative in onboarding and mentoring 5+ new staff members, accelerating team integration and improving service consistency
  • Created and regularly updated English menus, improving accessibility for non-Japanese customers and increasing foreign guest satisfaction
  • Communicated directly with the CEO (father) regarding store-level operations, customer feedback, and service improvements

Athletic Department Intern

William Jessup University
01.2023 - 05.2023
  • Coordinated game day operations for over 10 home events, including script writing, staff assignments, and live logistics
  • Proposed and implemented 3+ fan engagement strategies, contributing to increased attendance and spectator satisfaction
  • Managed inventory and restocking for 50+ merchandise SKUs and concessions items across multiple storage sites
  • Collaborated with 4+ departments (e.g., marketing, facilities, and compliance) to ensure smooth and safe event execution
  • Supported athlete recognition initiatives and halftime programming, enhancing fan experience and brand visibility
  • Provided essential support during games and events, ensuring smooth operations both on-site and behind the scenes.
  • Assisted in marketing initiatives for athletic programs, driving increased fan engagement and game attendance.

Education

Master's Degree - MBA

Aoyama Gakuin University Graduate School
Tokyo
03.2026

Bachelor of Science - Business Administration

William Jessup Univeristy
Rocklin, California
05-2023

High School Diploma -

Mid-Pacific
Honolulu, Hawaii
05-2018

Skills

  • Languages: English (Native), Japanese (Native)

  • Cross-cultural communication & customer service

  • Event planning & game day operations

  • Retail operations & team coordination

  • Menu localization & translation (JP⇄EN)

  • Microsoft Office, Google Workspace, basic POS system

ADDITIONAL INFORMATION

  • Available for full-time employment starting April 2026.
  • Open to relocation and international assignments.

Timeline

Service & Operations Assistant – Sushi Matsue

PEWTERS Inc. (Sushi Matsue, Shibuya Scramble Square)
07.2023 - Current

Athletic Department Intern

William Jessup University
01.2023 - 05.2023

Master's Degree - MBA

Aoyama Gakuin University Graduate School

Bachelor of Science - Business Administration

William Jessup Univeristy

High School Diploma -

Mid-Pacific

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Shion MatsushitaMBA Candidate – Consulting / Strategy Focus