Selenge Ganbold
Business Administration Manager
Yokohama
Summary
Dynamic and detail-oriented professional with over 10 years of experience in event planning, stakeholder coordination, customer service, and operations management across Japan and Mongolia. Proven ability to manage logistics, organize international events, coordinate travel and vendors, and support cross-functional teams under strict deadlines. Strong communication skills in Japanese (JLPT N1), English, and Mongolian, with demonstrated success in both corporate and government settings. Passionate about contributing to impactful projects in medical education and event operations while excelling in fast-paced, multicultural environments.
Customer service professional with proven track record in support roles, bringing extensive experience in resolving customer concerns and improving client relations. Known for strong collaboration skills and adaptability, consistently contributing to team success and meeting evolving needs. Skilled in problem-solving and delivering exceptional service.
Overview
15
15
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Customer Service Support Agent (Part Time Partner)
Nojima Corporation
07.2025 - Current
- Improved client retention rates by providing attentive support and timely follow-up on inquiries.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
- Streamlined communication for improved response times, resulting in positive customer feedback.
- Provided constructive feedback to colleagues, helping improve overall team performance while maintaining positive working relationships.
Japan Tour Manager (Part Time Partner)
Tenger Travel LLC
06.2013 - 04.2025
- Organized and executed tours and events in Japan for international groups.
- Managed vendor contracts (hotels, bus companies), created schedules, and handled travel logistics.
- Acted as an interpreter and translator for Japanese-Mongolian groups.
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
Division Sub-Manager
SBT Co., Ltd.
04.2020 - 08.2024
- Managed operations of a 32-member team, coordinating with local and overseas offices. Established team priorities, maintained schedules and monitored performance.
- Oversaw international logistics, export operations, and the development of compliance documentation. Supported long-term success by overseeing day-to-day operations, and ensuring adherence to company policies and industry regulations.
- Covered full-cycle support from registration to delivery, solving urgent problems under strict timelines. Negotiated with multiple stakeholders to ensure a smooth workflow and customer satisfaction.
- Analyzed market trends to identify opportunities for growth or adjustments needed within the current business model.
- Negotiated with cooperation companies to secure favorable terms for product pricing, delivery timelines, and payment conditions. Implemented inventory control measures, reducing loss from damage and redelivery.
- Initiated cross-training programs that enabled employees to develop a versatile skill set and contribute more effectively to the team's overall success.
- Developed strategies to increase customer satisfaction. Developed strong relationships with key clients, ensuring retention and repeat business. Increased customer satisfaction by addressing and resolving complaints promptly and professionally.
General Affairs Clerk (Part Time Partner)
Matsumotokiyoshi Group Co., Ltd.
09.2016 - 06.2017
- Supported corporate back-office operations, including document management, scheduling, and customer communication.
- Assisted in organizing internal meetings and handling compliance paperwork.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved office efficiency by digitizing paper files and organizing digital records.
Investment Promotion Manager (Civil Servant)
Foreign Investment and Foreign Trade Agency of Mongolia
09.2010 - 03.2014
- Planned and organized international business forums and high-level government events.
- Collaborated with international stakeholders, including JICA, on investment one-step service projects.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment. Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Supported the visa application service, reservation of airplane tickets, and hotel reservations for attending stakeholders.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution. Scheduled and organized catering, transportation and staffing to manage event logistics.
- Prepared and presented comprehensive event summaries to stakeholders to provide highlights and developments.
- Collaborated with cross-functional teams to ensure smooth execution of large-scale events, resulting in positive feedback from stakeholders.
- Created detailed event reports, highlighting successes and learning points for future projects.
Education
MBA -
Aoyama Gakuin University
Tokyo, Japan 04.2001 -
Master of Arts - International Relations
National University of Mongolia
Ulaanbaatar, Mongolia 04.2001 -
Skills
Event & Program Coordination (business forums, tours, events)
Certification
JLPT N1 (2023)
Timeline
Customer Service Support Agent (Part Time Partner)
Nojima Corporation
07.2025 - Current
Division Sub-Manager
SBT Co., Ltd.
04.2020 - 08.2024
General Affairs Clerk (Part Time Partner)
Matsumotokiyoshi Group Co., Ltd.
09.2016 - 06.2017
Japan Tour Manager (Part Time Partner)
Tenger Travel LLC
06.2013 - 04.2025
Investment Promotion Manager (Civil Servant)
Foreign Investment and Foreign Trade Agency of Mongolia
09.2010 - 03.2014
MBA -
Aoyama Gakuin University
04.2001 -
Master of Arts - International Relations
National University of Mongolia
04.2001 -
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