Saki Hiura
Niiza City, Saitama
Summary
Dynamic leader with a proven track record at East Side Cafe & Dining, enhancing customer satisfaction and streamlining operations. Expert in staff training and development, and adept in time management. Achieved significant improvements in team performance and service delivery by leveraging customer service excellence and team leadership skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
East Side Cafe & Dining
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Sales Administrative Assistant
Sogo Corporation
02.2022 - 02.2023
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Assisted in achieving sales targets by providing support to the sales team, including data analysis and report generation.
- Boosted sales revenue by offering product suggestions based on customer preferences and needs.
- Collaborated with sales teams to assess client creditworthiness and establish appropriate credit limits.
- Collaborated closely with sales team to manage leads and help with proposals.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Contributed to the overall growth of the organization by consistently seeking ways to improve sales administration processes and procedures.
General Affairs
IMS Miyoshi General Hospital
04.2018 - 09.2021
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
- Streamlined the renewal process with improved communication and collaboration across departments.
- Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
- Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Streamlined onsite processes to maximize productivity, focusing on effective labor management and scheduling.
- Implemented effective staff schedules for optimized labor management, reducing overtime costs while maintaining service standards.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Prepared reports and schedules with accuracy.
Education
Depart of Japanese Language And Literature
Seisen University
Shinagawa,Tokyo,Japan03-2018
Skills
- Customer service
- Time management
- Staff training and development
- Team leadership
Certification
Qualification
・Driver's license (April 2015)
・Secretarial Skills Test Level 2 (February 2017)
・Microsoft Office Specialist 2010 Word (February 2017)
・Librarian qualification (March 2018)
Computer Skills
・Word: Experience in creating materials (formatting, header footer setting, inserting charts and graphs, etc.)
・Excel: Data table creation, sales table creation, etc. (SUM/IF functions, Pipot tables, etc.)
・PowerPoint: Experience in creating presentation materials (animation, illustration creation, master, etc.)
Timeline
Manager
East Side Cafe & Dining
09.2023 - Current
Sales Administrative Assistant
Sogo Corporation
02.2022 - 02.2023
General Affairs
IMS Miyoshi General Hospital
04.2018 - 09.2021
Qualification
・Driver's license (April 2015)
・Secretarial Skills Test Level 2 (February 2017)
・Microsoft Office Specialist 2010 Word (February 2017)
・Librarian qualification (March 2018)
Computer Skills
・Word: Experience in creating materials (formatting, header footer setting, inserting charts and graphs, etc.)
・Excel: Data table creation, sales table creation, etc. (SUM/IF functions, Pipot tables, etc.)
・PowerPoint: Experience in creating presentation materials (animation, illustration creation, master, etc.)
Depart of Japanese Language And Literature
Seisen University
Similar Profiles
Abbey VickersAbbey Vickers
Server at East Side Mario's RestaurantServer at East Side Mario's Restaurant
Emily CaseyEmily Casey
Learning And Curriculum Specialist at East Side Community High SchoolLearning And Curriculum Specialist at East Side Community High School
Colin CheaterColin Cheater
Bartender/Bar Waiter at East Side Mario's RestaurantBartender/Bar Waiter at East Side Mario's Restaurant