Masaki Honda
2-chome-8-14 Chuo, Yamato
Summary
Results-driven management professional with a strong work ethic and proven adaptability seeking to transition into a new industry. Demonstrated reliability and commitment to excellence in previous roles, accompanied by a proactive approach to learning and skill development. Core competencies include team leadership, strategic planning, and process optimization. Passionate about leveraging management experience to drive organizational success in a dynamic environment.
Overview
7
7
years of professional experience
Work History
Hospital Administrator/Receptionist
NMRTU ATSUGI
The Naval Air Facility Atsugi
05.2024 - Current
- Distributed patient satisfaction surveys to address patient concerns, issues, and grievances.
- Maintained database of personnel activities with digital record-management systems.
- Conducted public relations activities on behalf of the facility to promote medical services.
- Maintained records management system to process personnel information and produce reports.
- Researched health center standards and guidelines to identify best practices and improvement opportunities.
- Developed and maintained computerized record management systems to store and process data.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
Event Coordinator/Kitchen Staff Member
EASTLAKE COUNTY CLUB
San Diego
02.2018 - 07.2019
- Ability to multitask in a fast-paced environment.
- Greeted customers with a smile, and provided friendly, knowledgeable service.
- Helped over guests every day by processing payments, monitoring reward accounts, and resolving service concerns.
- Resolved customer needs using professionalism and sensitivity, transforming difficult customers into loyal, repeat guests.
- Set up event facilities and equipment, cleaned areas, and organized supplies. (Wedding or Event)
- Ability to translate for Japanese customers
Assistant Language Teacher
FRONT
Sera
04.2023 - 09.2023
- Enforce rules for behavior and procedures for maintaining order among a class of 20 to 30 students.
- Instruct students under the direction and guidance of teachers.
- Utilize a variety of teaching methods, including lectures, media, group discussions, and role-playing.
- Work with students on an individual and small group basis to reinforce learning concepts, help complete assignments, and improve performance.
- Developed, administered, and corrected tests and quizzes in a timely manner.
- Coordinated after-school tutoring hours with teachers to help students in need of extra attention.
- Maintained a safe, positive learning environment.
Airline Customer Service Agent
JAPAN AIRLINES (CONTRACTED BY AIRPORT TERMINAL SERVICES)
San Diego
07.2019 - 02.2023
- Routinely greeted passengers and handled processing procedures.
- Made in-person and online reservations for passengers.
- Tracked flight arrivals and departures, and posted related information online.
- Prepared daily reports of customer activity.
- I worked to address customer service issues, and sought positive resolutions.
- Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency.
- Coordinate with the supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services.
Child and Youth Program Assistant
CYP-CHILD DEVELOPMENT CENTER
The Naval Air Facility Atsugi
11.2023 - 05.2024
- Ability to communicate effectively in English, both orally, and in writing.
- Establish and enforce rules of behavior for children in their classrooms.
- Ability to promote and foster effective working relationships with children, youth, and coworkers.
- Ability to work cooperatively as a member of a team.
- Assisted with the planning, organizing, and implementation of special events.
- Monitored participant behavior, providing positive reinforcement when appropriate.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Assisted with homework completion and tutoring sessions as needed.
Education
High school diploma -
EASTLAKE HIGH SCHOOL
San Diego06-2015
Associate of Arts -
GROSSMONT COLLEGE
San Diego06-2020
B.A - Linguistics
SAN DIEGO STATE UNIVERSITY
San Diego12-2022
Skills
- Review Documentation
- Microsoft Office (Excel, PowerPoint, Word)
- Excellent written and verbal communication
- Quick to adapt to any situation
- Well-organized
- Fast-paced learner
- Effectively handle high-stress situations
- Excellent listener with a well-developed sense of client needs
Personal Information
- Date of Birth: 05/30/97
- Nationality: Japan
- Driving License: Obtained a Class 1 ordinary vehicle Japanese driver's license
References
- Kumiko Takahashi, Front, (080)4391-8320, ktakahashifront@gmail.com
- Paul Kolbjornsen, Front, (080)6265-2895, mr.fudatzkeee@gmail.com
- Carlo Francisco, Airport Terminal Services, (619)869-1549, Carlodelafran7@gmail.com
Languages
- English, Superior/Native
- Japanese, Advanced
Timeline
Hospital Administrator/Receptionist
NMRTU ATSUGI
05.2024 - Current
Child and Youth Program Assistant
CYP-CHILD DEVELOPMENT CENTER
11.2023 - 05.2024
Assistant Language Teacher
FRONT
04.2023 - 09.2023
Airline Customer Service Agent
JAPAN AIRLINES (CONTRACTED BY AIRPORT TERMINAL SERVICES)
07.2019 - 02.2023
Event Coordinator/Kitchen Staff Member
EASTLAKE COUNTY CLUB
02.2018 - 07.2019
High school diploma -
EASTLAKE HIGH SCHOOL
Associate of Arts -
GROSSMONT COLLEGE
B.A - Linguistics
SAN DIEGO STATE UNIVERSITY
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