Marie Tsutsumi
Hospitality
Vancouver
Summary
Currently holding a working holiday visa which will expire in July 2025 while having more than 10 years of full-time experience in service and hospitality industries. Very motivated, honest, bubbly and responsible, and have excellent customer service skills, with also being a fantastic team player who is able to work well under pressure.
Overview
5
5
years of professional experience
Work History
Tour Guide
Arigato Travel
12.2022 - 5 2024
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Assisted in preparation of tour materials including informational handouts, maps, brochures and other documents.
- Created customized tour packages according to customer preferences.
- Managed bookings, reservations and payments for tours.
Online English Tutor
DMM Inc.
04.2020 - 07.2021
- Engaged students in conversations using conversational English topics such as current events, sports, music.
- Provided one-on-one tutoring sessions with students via online platforms.
Junior Barista
Miss Colombia Cafe
12.2019 - 03.2020
- Provided excellent customer service by answering questions regarding menu items and specials.
- Performed cashier duties using the point of sale system.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Cruise Attendant
Sydney Glass Island
06.2019 - 11.2019
- Served food and beverages to passengers during meals, snacks and special events.
- Participated in various hospitality functions such as receptions, dinners and cocktail parties.
Tour Guide
Fun Addicts
05.2018 - 11.2018
- Organized and conducted daily bus tours for groups of up to 60 people.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
English Teacher
AEON
04.2016 - 07.2017
- Instructed small groups of students in English language fundamentals.
- Monitored student progress and offered additional help when needed.
- Organized activities that allowed for interactive learning experiences for all levels of learners.
- Encouraged open dialogue between myself and the students about their work and goals.
Education
Bachelor of Arts - Linguistics
Kyoto University of Foreign Studies
Kyoto CitySkills
Proficient in English and Japanese
Sales abilities
Tourism Development
Guest Relations
Customer Engagement
Small Group Instruction
Accomplishments
- Internship -Hyatt Regency Kyoto, Kyoto, Japan (2014)
- Internship -Discover Canada Tours, Vancouver, Canada (2013-2014)
Timeline
Tour Guide
Arigato Travel
12.2022 - 5 2024
Online English Tutor
DMM Inc.
04.2020 - 07.2021
Junior Barista
Miss Colombia Cafe
12.2019 - 03.2020
Cruise Attendant
Sydney Glass Island
06.2019 - 11.2019
Tour Guide
Fun Addicts
05.2018 - 11.2018
English Teacher
AEON
04.2016 - 07.2017
Bachelor of Arts - Linguistics
Kyoto University of Foreign Studies
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