Emma Tsutsui
Student Tour Guide
Setagaya
Summary
Student with extensive experience as a tour guide, skilled in delivering engaging and informative experiences while confidently managing group dynamics in fast-paced environments. Known for a fun, friendly, and approachable personality, while remaining professional and attentive to high service standards. Recognized as a strong team player who collaborates effectively to ensure smooth operations. Complemented by hands-on experience in hospitality roles including bartending and hotel operations, demonstrating adaptability, professionalism, and calm problem-solving under pressure. Fluent in English and Japanese, with excellent communication, public speaking, and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Tour Guide
Kasoku Kabushikigaisha
04.2023 - Current
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Guided groups of up to 12 people on scheduled tours.
Summer Camp Counselor
English Adventure
06.2025 - 08.2025
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
Bartender
Sick! Shibuya
10.2023 - 09.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Hotel Receptionist
Nine Hours Capsule Hotel Akasaka
06.2022 - 07.2023
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Addressed questions and escalated issues complaints to management.
English Tutor
Active English
05.2021 - 04.2022
- Assessed and adapted teaching style according to student needs and abilities.
- Built strong and trusting rapport with students to foster inclusive and welcoming learning environment.
- Conducted remote tutoring sessions via zoon or online learning platforms.
- Provided both group and individualised tutoring support to achieve academic goals.
- Used technological instruction tools to aid student comprehension.
- Implemented online activities and supplemental lessons through remote learning platforms.
Supermarket Shop Worker
まいばすけっと株式会社
06.2021 - 03.2022
- Maximised sales and prevented waste by discounting items due to go out of date in line with company procedures.
- Received incoming deliveries, visually inspected goods and unloaded products using manual handling procedures.
- Monitored and supervised self-check out points remotely and in-person whilst serving customers on till .
- Calmly managed and escalated customer comments, feedback and complaints as appropriate.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Faced up shelves and displays, checked dates and executed visual merchandising plans.
- Replenished baskets and bags at shop entry and check-outs to facilitate smooth flow of customers.
Skills
Tourism management
Proficient in English and Japanese, have basic understanding of French and Portuguese
Teamwork and coordination
Customer service
Transportation coordination
Problem-solving
Adaptability and flexibility
Time management
CPR
Interests, Hobbies
I enjoy traveling, learning languages, cycling, cooking cuisines, and am actively involved in volunteering. In 2022, I volunteered at a charity concert for people with disabilities, where I was responsible for assisting a performer with special needs. Through this experience, I learned basic sign language and developed the ability to communicate thoughtfully and effectively with individuals with diverse needs in a fast-paced, high-profile environment.
Accomplishments
- Received 15+ 5 star reviews from tourist surveys due to professionalism, entertaining personality and high attention to detail.
- Recognized as “Tour Guide of the Month” on multiple occasions
Additional Information
Date of Birth: 13 February 2003
Height: 162cm, able to reach 212cm
Education
Bachelor of Arts in Sociology — Nihon University
Expected Graduation: March 2026
Language Certifications
Toefl ibt 103
Diploma of Practical Aptitude in French A2
Timeline
Summer Camp Counselor
English Adventure
06.2025 - 08.2025
Bartender
Sick! Shibuya
10.2023 - 09.2024
Tour Guide
Kasoku Kabushikigaisha
04.2023 - Current
Hotel Receptionist
Nine Hours Capsule Hotel Akasaka
06.2022 - 07.2023
Supermarket Shop Worker
まいばすけっと株式会社
06.2021 - 03.2022
English Tutor
Active English
05.2021 - 04.2022