Madoka Igarashi
Summary
I’m 23 years old. Bilingual administrative professional with experience in event operations, visitor services, and confidential information handling. Skilled in managing high-volume inquiries and supporting cross-cultural stakeholders in fast-paced environments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
AD center World expo in Japan
Osaka
11.2024 - 06.2025
- Issued official staff passes to participating countries and corporate representatives while ensuring strict personal data protection and identity verification
- Verified redemption numbers and QR codes using internal systems and obtained signatures upon confirmation
- Responded to high volumes of inquiries regarding complex registration systems and pass usage
- Handled urgent same-day issues, including lost or missing passes for on-duty personnel
- Provided bilingual support in Japanese and English
- Collaborated with team members to establish and improve operational procedures in a newly launched center
Front Desk Agent
Mountaineer Lodge
Lake Louise
03.2024 - 09.2024
- Managed front desk operations during peak season with full occupancy
- Responded to high volumes of guest inquiries and provided information regarding local transportation and services
- Resolved guest complaints and operational issues in a timely and professional manner
- Independently handled in-room and facility-related issues during shifts without on-site maintenance support
Housekeeper
Mountaineer Lodge
Lake Louise
10.2023 - 03.2024
- Performed guest room cleaning for stayover and check-out rooms
- Ensured cleanliness and readiness of rooms in accordance with hotel standards
Education
English Language
Osaka Gakuin University
Suita 04.2021 - 03.2026
Skills
- Bilingual communication (Japanese / English)
- Confidential information handling
- Front desk and visitor services
- Event operations support
- Inquiry and complaint handling
- Operational troubleshooting
- Cross-cultural communication
- Team collaboration and process improvement
- Microsoft Office (Word, Excel, Outlook)
Timeline
Receptionist
AD center World expo in Japan
11.2024 - 06.2025
Front Desk Agent
Mountaineer Lodge
03.2024 - 09.2024
Housekeeper
Mountaineer Lodge
10.2023 - 03.2024
English Language
Osaka Gakuin University
04.2021 - 03.2026