Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karen Kanno

Summary

I worked as a Flight Attendant with Cathay Pacific Airways from 2018 to 2021. I learned customer service and safety procedures while working as a flight attendant. I can speak, write and read in Japanese and English. I leverage strong organizational skills and effective communication to enhance relations with customers/passengers. Committed to teamwork and adaptability in fast-paced environments. While working as a flight attendant, server, and receptionist, I have emphasize comforting patients and passengers throughout their journey.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Noguchi Orthodontics
05.2023 - Current
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and email documents.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Answered phone promptly in Japanese and English.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Comforted patients throughout their orthodontic journey.

Restaurant Server

Izakaya Hachi
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Flight Attendant

Cathay Pacific Airways
12.2018 - 09.2021
  • Ensured passenger safety as the top priority while working closely with team member.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Provided attentive and personalized service in the business class cabin meet diverse passenger needs.

Education

Bachelor of Arts - Hospitality And Tourism Management

San Francisco State University
San Francisco,CA
12-2017

Skills

  • Fluent in Japanese and English
  • Verbal and written communication in Japanese and English
  • Customer and client relations
  • Customer service
  • Team collaboration
  • Hospitality service expertise
  • Food and beverage service
  • Safety procedures
  • Time management
  • Computer skills
  • Telephone skills
  • Data entry
  • Organization skills

Certification

California Food Handler Certification

RYT 200 Yoga teacher Certification

Timeline

Receptionist

Noguchi Orthodontics
05.2023 - Current

Restaurant Server

Izakaya Hachi
02.2022 - Current

Flight Attendant

Cathay Pacific Airways
12.2018 - 09.2021

Bachelor of Arts - Hospitality And Tourism Management

San Francisco State University

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Karen Kanno