Kuldeep
Miyazaki,12
Summary
I am a highly motivated and results-driven sales professional seeking a challenging opportunity to
leverage my skills and experience in a dynamic sales environment. Experienced Desktop Support
Engineer proficient in delivering technical aid and resolving hardware and software challenges over a 2-
year's tenure. Skilled in troubleshooting, critical thinking, and optimizing system functionality. Eager to
apply my capabilities in a dynamic IT environment.
Overview
6
6
years of professional experience
Work History
Front Desk Assistant
AIWA Miyazaki Golf Club and Resort
11.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
Desktop Support Engineer
Proflangs Language and Service
04.2019 - 09.2022
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured and installed computer systems for other sub-organizations.
- Monitored system performance to maintain system integrity.
Education
No Degree - Japanese Language
ISI Japanese Language School
Kyoto, Japan 11-2023
Bachelor of Commerce -
Bundelkhand University, Jhansi
Jhansi09-2021
Skills
- Hardware and Troubleshooting
- Active Directory
- Imaging and Booting
- Installation and Configuration
- Outlook and terms
- User Experience
- Ticketing System
- IP addressing and Subnetting
- VLAN
Languages
Hindi
Native language
English
Advanced
C1
Japanese
Upper intermediate
B2
Software
CISCO Packet Tracer
Outlook
MS-Office
Timeline
Front Desk Assistant
AIWA Miyazaki Golf Club and Resort
11.2023 - Current
Desktop Support Engineer
Proflangs Language and Service
04.2019 - 09.2022
No Degree - Japanese Language
ISI Japanese Language School
Bachelor of Commerce -
Bundelkhand University, Jhansi
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