Biswajit Das

• Stocked shelves to organize aisles in assigned departments.

• Collaborated with team members to complete orders.

• Cleaned and maintained all areas of the restaurant to promote a clean image.

• Prepared products following restaurant, health, and safety standards and procedures.

• Provided excellent customer service by greeting customers and meeting quality expectations.

• Maintained a 95% satisfaction rate by personalizing service and resolving issues
quickly, driving repeat business.
• Cut service wait times by 30% through process improvements, enhancing guest
experience.
• Respond to at least 10 guest requests per shift and maintain a 95% guest satisfaction rating.

• Entered data, generated reports, and produced tracking documents.

• Increased revenue by 15% through promoting services, negotiating 100+ contracts, and securing new business.
• Managed 150+ client accounts as the primary liaison, resolving queries and
driving product adoption to improve retention.
• Developed 50+ property plans with specifications, budgets, and marketing
strategies, maintaining relationships for retargeting.

• Collaborated with the Relationship Manager to develop business and marketing plans, successfully meeting 100% of revenue goals.

• Explained product advantages to prospective clients and followed up, resulting in an 18% increase in closed business deals.

• Conducted market research to identify 5+ new business opportunities and managed client calls and appointments to drive CASA accounts, credit card, and loan product growth.

• Expanded business within the territory by employing 5+ sales techniques to reach diverse customer segments.

• Identified and assessed 10+ potential customers weekly to maximize sales

opportunities and arrange product meetings.

• Handled 300+ queries monthly from customers, clients, and partners with

prompt, accurate responses.

• Responded to 20+ inquiries from Bangladesh Bank, NBR, tax office,

anti-corruption commission, and other LEAs regarding account information on

suspicious entities.

• Prepared 100+ transaction profiles and suspicious transaction reports annually,

consistently achieving business targets.

• Monitored 30+ ATM booths and resolved 50+ ATM transaction disputes monthly,

addressing ADC-related issues promptly.

• Managed 20+ debit card activations and deactivations and resolved debit

card-related issues, ensuring efficient service.

• Provided mobile banking support and managed SMS banking requests, handling

15+ client complaints monthly, offering information on exchange rates, remittance,

account services, and fees.

• Handled 350+ customer calls daily, providing accurate and satisfactory responses to queries and concerns.

• De-escalated 20+ cases monthly involving dissatisfied customers, offering patient assistance and support.

• Maintained up-to-date knowledge of product and service changes.

• Efficiently handled over 100 customer inquiries weekly, resolving approximately

90% of complaints are related to product sales and service issues.

• Provided clear information about the organization’s services and facilitated the

installation of ZOOM modems, processing numerous forms and applications with

accuracy and professionalism.

• Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.