Kenichi Nagahara

• Joined as first four members of Dialpad Japan and contributed to building and expanding team from 4 in Japan to 40 in APAC
• Responsible for Australia's Go-to-Market from technical side; collaboration with first AUS reseller and product management for local market needs
• Built strongly motivated SE and CS teams in Japan and ANZ from scratch to 10 in 2 years, aligning with global organizations; hiring, team enablement and up-leveling, KPI design, escalation handling, and global strategy implementation
• Led product launches and infrastructure projects, bridging product teams, engineering teams, and JP reseller to meet strictly regulated and complicated requirements; new products - CC/Sell/Ai, SKU changes, 0-ABJ telephony service, and data center migration
• Supervising JP support team; outage operation, coaching, technical education, and operation improvement
• Revamped Japan's sales traction by changing the motion from order-taker to solution selling. Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

• Delivered design and implementation service and technical advisory service to enterprise and SP customers as a technical lead in projects. Key projects are as follows

- Defined customer requirements and designed IP telephony, voice mail, and IM & presence system for one of the largest security firms in Japan which has more than 11,000 end users and 13,000+ IP phones deployed.

- Designed and implemented the SP TelePresence exchange service that was rolled out first in the APAC region.

- As key contributor in the contact center upgrade project, migrated the largest contact center in Queensland, Australia, to the new platform

• Presales engineer supporting IP telephony server and contact center application servers.
• Contributed to selling professional services, visiting customers with a sales team, and convincing them of the need for service.

• Designing Unified Communication systems for large enterprises while managing projects as a project leader.

• Managing "Windows 2000 Server"-based and "Windows NT 4.0"- based servers: Domain Controllers, Print Servers, NAS servers, File Servers, Email Servers, Terminal Servers for thin client computers, and Web Servers.