Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Hobbies and Interests
Timeline
Generic

KANA SHIMOKAWA

Summary

Japanese Bilingual E-commerce Supervisor with extensive experience in e-commerce operations, localization, and driving sales growth. Recognized for exceptional people skills, adept at motivating diverse teams to achieve shared goals. Proven success in managing end-to-end localization projects and collaborating with multicultural teams to drive strategic initiatives aligned with business objectives. Takes an entrepreneurial approach to problem-solving. Detail-oriented and focused on quality, yet a friendly and effective communicator. Proficient in using AI-powered platforms to optimize workflows. Seeking an E-commerce Supervisor position to leverage localization and e-commerce skills in improving user-experience and driving business growth.

Overview

17
17
years of professional experience

Work History

Localization Specialist (Language Lead)

Lionbridge Technologies LLC
11.2019 - Current
  • Managing end-to-end localization projects for global technology firms like Amazon, ensuring top-quality translations for digital content
  • Achieved an average Linguistic Quality Score of 98% through meticulous quality control practices, resulting in excellent client satisfaction
  • Evaluating AI engines on a monthly basis to assess translation quality, delivering regular reports
  • Reducing costs while maintaining quality by using MT tools and AI tools
  • Collaborating with diverse project management teams across India, Europe, China, and the USA
  • Improving translation process by matching translators to client needs, providing trainings, and conducting rigorous reviews
  • Handling numerous projects simultaneously and delivering work under tight timelines and pressure.

Director of Overseas Business Department

SHIMOKAWA Co.,Ltd
10.2014 - 10.2019
  • Established SHIMOKAWA TAILOR as a direct-to-consumer e-commerce brand targeting global markets
  • Managed the design and production of a corporate website in English and handled social media marketing
  • Researched and analyzed e-commerce data to identify opportunities, gain insights into customer behavior, trends, and market competition
  • Conducted a fashion show at Japan Fair in Seattle to showcase designs
  • Provided top-notch customer service while exporting to 12 countries on Etsy, earning many 5-star reviews from clients, and achieving star seller status
  • Attended conventions and fairs, reaching consumers directly.

Managing Director

KMSS Corporation
08.2015 - 08.2017
  • Enhanced local operations in Oregon by overseeing recruitment, export management, business planning, and HR development
  • Localized, designed, and translated the company's website to reflect changes over time, resulting in a 30% increase in new customer acquisition
  • Provided interpretation services for Japanese partner companies
  • Achieved a 15% cost reduction through negotiation with local US companies, enhancing operational efficiency
  • Implemented tailored staff training to address customer attrition caused by errors and inconsistent service, leading to improved customer satisfaction.

E-commerce Analyst Consultant, Project Manager

STARTTODAY Co., Ltd. (aka ZOZO, Inc.)
03.2011 - 07.2014
  • Managed a six-month e-commerce redesign project, negotiating between the needs of both internal and external stakeholders to deliver a successful result
  • Executed a marketing campaign as part of the redesign initiative, resulting in a 200% surge in sales within a single month
  • Increased clients' e-commerce sales by 20-25% annually through analysis and optimization of the user experience
  • Worked with major Japanese apparel brands such as BEAMS and The SAZABY LEAGUE
  • Collaborated with cross-functional teams and built cohesion between departments
  • Mentored junior consultants and fostered professional growth.

Brand Director, Assistant Buyer

ONISHI Co.,Ltd.
04.2007 - 12.2010
  • Expanded vendor networks by 50%, adding 100 new accounts annually through strategic attendance at trade shows.
  • Launched a women's apparel brand 'Supreme La La.' with a 100 million yen ($900,000) investment
  • Achieved a 140% increase in sales year over year, and achieved the status of top performing brand within the company
  • Opened 10 stores within a year
  • Worked closely with designers in every step of the creative process, including fashion mood boards and product line planning
  • Directed fashion shows in collaboration with talent, stage crew, and PR team.

Education

English study abroad via Challenge Woman Scholarship -

ALPS Language School
Seattle, WA
01.2014

Bachelor of Economics -

Kobe University of Commerce (University of Hyogo)
Kobe, Japan
01.2007

English and French study abroad -

Kobe International Senior High school (University of Waikato)
Hamilton, New Zealand
01.2000

Skills

  • Cultural Business Experience
  • E-commerce management
  • Teamwork and Collaboration
  • Language Technology
  • Localization Quality Assurance
  • Competitor Analysis
  • Vendor management
  • EC Platforms: Wordpress, Etsy, Shopify
  • Google Analytics
  • EN-JP/ JP-EN translation
  • Interpretation
  • Lionbridge Laⁱnguage Cloud (AI powered)
  • Azure/ Chat GPT
  • TMS, MT, MTPE
  • CAT Tools: ATMS, Phrase, Trados, TW
  • Google Workspace

Accomplishments

  • Achieved an average Linguistic Quality Score of 98% from a global leading firm through meticulous quality control practices, resulting in excellent client satisfaction.
  • Led a six-month redesign project with cross-functional teams from design, engineer, production, marketing of internal and external counterparts in the development of redesigning BEAMS online shop and increased sales by 200%.

Languages

Japanese
Native language
English Proficient
Proficient
C2
French Beginner
Beginner
A1

Awards

  • Won Challenge Woman Scholarship
  • English Speech Contest Winner

Hobbies and Interests

  • Music, including Violin and Piano
  • Hot Yoga
  • Japanese tea ceremony
  • Snorkeling

Timeline

Localization Specialist (Language Lead)

Lionbridge Technologies LLC
11.2019 - Current

Managing Director

KMSS Corporation
08.2015 - 08.2017

Director of Overseas Business Department

SHIMOKAWA Co.,Ltd
10.2014 - 10.2019

E-commerce Analyst Consultant, Project Manager

STARTTODAY Co., Ltd. (aka ZOZO, Inc.)
03.2011 - 07.2014

Brand Director, Assistant Buyer

ONISHI Co.,Ltd.
04.2007 - 12.2010

English study abroad via Challenge Woman Scholarship -

ALPS Language School

Bachelor of Economics -

Kobe University of Commerce (University of Hyogo)

English and French study abroad -

Kobe International Senior High school (University of Waikato)

Similar Profiles

CREATE PROFILE
KANA SHIMOKAWA