Fashion
Hui Fan
Hotelier
Saitama
Summary
Passionate and dedicated hospitality professional with extensive experience in hotel operations, specifically in guest services. Utilizes in-depth knowledge of Tokyo's vibrant culture, fashion, food, and entertainment scene to excel in a concierge or guest relations role. Seeks an opportunity to join the esteemed team at Grand Hyatt Tokyo, where can continue to develop career while making meaningful contributions to creating exceptional guest experiences.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Executive Lounge Associate
Hilton Tokyo
04.2024 - Current
- Provide exceptional service to executive guests in the exclusive lounge, including personalized assistance with check-ins, reservations, and requests
- Coordinate daily operations to ensure smooth service, maintaining high levels of guest satisfaction
- Address and resolve guest inquiries and concerns promptly, ensuring a seamless and enjoyable experience
- Established long-term client relationships through consistent delivery of high-quality products and services.
Bell Staff (Part-Time)
Conrad Tokyo
11.2022 - 02.2024
- Assisted guests with luggage handling, room orientation, and information on hotel facilities
- Provided concierge-style support by offering local recommendations and helping guests with transportation and booking arrangements
- Delivered high-level customer service by ensuring a welcoming and efficient experience upon arrival and departure
- Enhanced hotel reputation with exceptional customer service, addressing guest inquiries and resolving issues professionally.
Education
Technical Associate - Hospitality
Hospitality Tourism Management College
Higashinakano, Japan02-2024
Graduate Certificate - Japanese
Akamonnkai Japanese Langauge School
Nippori,Tokyo 04.2001 -
Bachelor’s Degree - Investment
University of International Business And Economics
No.10, Huixin Dongjie, Chaoyang District, Beijing06-2019
Skills
- Guest Relations
- Quick learner
- Strong work ethic
- Multilingual Communication
- Cultural Knowledge
- Problem Solving
- Dependability
- Flexibility
Residence
Tokyo, Japan (6 years)
Availability
- Available to start immediately
- Flexible hours, including weekends
- Willing to relocate for the right opportunity
Personal Information
Nationality: Chinese
Locations
- Kawaguchi, Saitama, Japan
- Beijing, Beijing, China
Interests
Anime&Culture
Food&Cooking
Travel
Sports (Basketball)
Timeline
Executive Lounge Associate
Hilton Tokyo
04.2024 - Current
Bell Staff (Part-Time)
Conrad Tokyo
11.2022 - 02.2024
Graduate Certificate - Japanese
Akamonnkai Japanese Langauge School
04.2001 -
Technical Associate - Hospitality
Hospitality Tourism Management College
Bachelor’s Degree - Investment
University of International Business And Economics
Similar Profiles
John Dayle DelantarJohn Dayle Delantar
Assistant Sales Manager - International Sales at Hilton TokyoAssistant Sales Manager - International Sales at Hilton Tokyo
RENA NEMURARENA NEMURA
Hotel Clerk at Hilton Tokyo BayHotel Clerk at Hilton Tokyo Bay
JOHN PAUL D. ICOJOHN PAUL D. ICO
Assistant Store Manager / District Training Manager-2025 at Tokyo-Tokyo (SM Dagupan) - Hansbury IncorporatedAssistant Store Manager / District Training Manager-2025 at Tokyo-Tokyo (SM Dagupan) - Hansbury Incorporated