Airi Yamaguchi
Vancouver
Summary
Hospitality professional with proven track record in creating welcoming environment for VIP guests. Known for delivering top-tier service and ensuring guest satisfaction in high-pressure settings. Highly reliable team player who adapts to changing needs and consistently supports colleagues to achieve outstanding results.
Overview
4
4
years of professional experience
1
1
Language
Work History
Executive Lounge Attendant
Vancouver Marriott Pinnacle Downtown Hotel
04.2024 - Current
- Maintained a comfortable and inviting atmosphere for guests by consistently keeping the lounge clean and wellstocked.
- Ensured smooth lounge operations by effectively coordinating with catering, housekeeping, and other departments.
- Regularly communicated with internal teams regarding any maintenance or repair needs within the Executive Lounge space.
Banquet Server
Vancouver Convention Centre
10.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Adhered to all health and safety regulations while serving food and beverages.
Banquet server
The Vancouver Club
05.2023 - 08.2023
- To be able to answer any guest’s question about food items, beverages and vines in an informative and helpful way
- Communicate all service requirements to the respective team members in an efficient and effective way
Cashier, Clerical Work and Customer Service
Nitori Furniture Store
04.2021 - 12.2021
- Helped customers find specific products, answered questions, and offered product advice
- Demonstrated proficiency in operating cash registers and POS systems while exhibiting accuracy and efficiency in the processing of cash and credit card transactions
Kids English School Instructor
Benesse
10.2020 - 12.2021
- Cultivated a collaborative and innovative learning environment to meet each student's unique educational needs
- Planned and updated curricula and lesson plans to continuously improve subject coverage
Education
Hospitality Management Diploma -
Vancouver Community College
Skills
Time management skill
Guest relations
Strong multitasking
Guest satisfaction
Languages
5
Timeline
Executive Lounge Attendant
Vancouver Marriott Pinnacle Downtown Hotel
04.2024 - Current
Banquet Server
Vancouver Convention Centre
10.2023 - Current
Banquet server
The Vancouver Club
05.2023 - 08.2023
Cashier, Clerical Work and Customer Service
Nitori Furniture Store
04.2021 - 12.2021
Kids English School Instructor
Benesse
10.2020 - 12.2021
Hospitality Management Diploma -
Vancouver Community College
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