Honoka Tanaka
Petaling Jaya, Selangor
Summary
Diligent and dedicated to providing in-flight service and ensuring passenger safety. Skilled at adapting to diverse passenger needs while maintaining composure and professionalism in any situation. Strong communication and problem-solving abilities have been utilized to enhance passenger satisfaction and improve team coordination.
Overview
14
14
years of professional experience
Work History
Cabin Crew
Airasia X Berhad
03.2023 - Current
- Provided service in accordance with company requirements, working day and night shifts, serving customers from different nations and cultures
- Handled in-flight duty free sales and transactions
Subject Matter Expert
Startek BPO
01.2021 - 03.2023
- Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied
- Collaborate with colleagues to determine areas for improvement and develop ideas for better service to customers
Cabin Crew
Airasia X Berhad
09.2018 - 09.2020
- Provided service in accordance with company requirements, working day and night shifts, serving customers from different nations and cultures
- Ensured the safety and comfort of all passengers on board flights
Team leader
Peninsula Tokyo
04.2011 - 09.2018
- Quickly mastered all aspects of the food, wine and bar menus to guide each guest through their own unique dining experience based on individual taste preferences
- Promptly answer the telephone and maximize sales opportunities through knowledge of product
Education
Technical Associate Degree/Diploma - Airline Industry
Japan College of Foreign Languages
Tokyo, Japan03.2011
Skills
- TOEIC 775
- Microsoft Office Specialist Excel
- Food and beverage service
- Emergency procedures
Languages
Japanese
English
Timeline
Cabin Crew
Airasia X Berhad
03.2023 - Current
Subject Matter Expert
Startek BPO
01.2021 - 03.2023
Cabin Crew
Airasia X Berhad
09.2018 - 09.2020
Team leader
Peninsula Tokyo
04.2011 - 09.2018
Technical Associate Degree/Diploma - Airline Industry
Japan College of Foreign Languages
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