Hirak Nandi
Senior Salesforce Developer
Ojima
Summary
Dynamic Senior Salesforce Consultant with over 9 years of experience at Cognizant Technology Solutions, specializing in Salesforce development and managing production support incidents. Demonstrated success in enhancing client satisfaction through customized solutions and effective communication strategies. Expertise includes Apex, Visualforce, Lightning component framework, and security management, consistently driving operational efficiency and delivering innovative strategies for complex business challenges. Recognized for the ability to quickly learn new technologies and processes, applying them effectively to optimize project outcomes and operational performance.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
Sr. Consultant - CRM
Cognizant Technologies Solutions
07.2024 - Current
- Working as onsite Lead of Salesforce BAU Team ,mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized Project BAU Items and tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Identified key areas in need of improvement and implemented plans to rectify issues.
Sr. Consultant - CRM
Cognizant Technologies Solutions
01.2023 - 07.2024
- Design and Developed application in salesforce environment with Apex language at backend and Visualforce pages as user interface .
- Developed Lightning component framework and also build lightning components using Aura Framework.
- Contributed towards HLD and LLD phase and design document preparation by integrating different modules.
- Engaged in REST web service integration within Salesforce to streamline operations.
- Exceeded customer requirements with accurate and deliverable solutions.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Conducted impact analysis and resolution of critical Production Support L3 issues.
- Employed Translation Workbench for effective localization of content.
- Engaged in bulk data import and export using Data Loader whenever needed.
Salesforce Developer
Cognizant Technologies Solutions
08.2016 - 01.2023
- Enhanced user experience by designing and implementing custom Salesforce solutions.
- Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
- Expertize in advanced Apex/visualforce developments , including high volume data processing in community portals and metadata API.
- Worked on salesforce lightning components (Aura,LWC) for building customized components replacing the existing one and implementing new components as per requirements.
- Integrated Salesforce.com with external application using REST webservices.
- Collaborated with cross-functional teams to gather requirements and deliver tailored Salesforce solutions.
- Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom objects.
- Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution.
- Tested functionality, performed debugging and carried out modifications to conduct quality checks.
- Reduced manual data entry for the sales team by automating processes using Apex triggers and classes.
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
- Involved in migrating data into salesforce application using APEX Data Loader.
- Optimized day-to-day operations through the creation of workflow rules, approval processes, and process builders.
- Maintained up-to-date knowledge on latest industry trends and advancements in order to provide expert guidance on potential enhancements or integrations available within the ecosystem.
- Developed customized reports and dashboards for various departments, enabling better decision making.
- Managed numerous successful release cycles following Agile methodology principles throughout project lifecycles using ANT deployment tool.
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
Education
B.Tech - Information Technology
From Future Institute Of Engineering And Management (WBUT)
Kolkata08-2016
Higher Secondary - Science
Nayabasan Janakalyan Vidyapith
West Bengal, India05-2010
Secondary (10th Standard) -
Nayabasan Janakalyan Vidyapith(WBBSE)
West Bengal, India04-2008
Skills
Proficient in Apex, Visualforce, Lightning Experience(Aura,LWC)
Experienced with Flow, Process Builder, and Workflow Rules
Expertise in Sales, Community and Service cloud solutions
Effective integration practices
Salesforce security management
Tailored application development and production support
Effective interpersonal communication
Proficient in ANT tool deployment
Skilled in debugging techniques
Experienced with VS Code development tools
Project management: Jira, Confluence, ServiceNow
Proficient in REST and SOAP web services
Proficient in web technologies: HTML, CSS, JavaScript
Experience with Apex development
Data management: Data Loader,workbench
Accomplishments
- Received Multiple Cheer award in 2024 and 2025 from Cognizant leadership for exceptional performance.
- Received “Star of the Month” award in July 2023 in cognizant.
- Received Manulife 'Steller Success' R&R in Cognizant for outstanding work.
- Stood “Batch -Topper” in my training in Cognizant.
Received West Bengal Govt. Merit-Cum-Means Scholarship in class XII. - Stood block first in class X.
- Secured block rank joint first in class VIII and second in class IX in ‘Zilla Vigyan Manashikata -O- MedhaAbhiksha 2006 & 2007’.
Certification
Salesforce Certified agentforce specialist
Timeline
Sr. Consultant - CRM
Cognizant Technologies Solutions
07.2024 - Current
Sr. Consultant - CRM
Cognizant Technologies Solutions
01.2023 - 07.2024
Salesforce Developer
Cognizant Technologies Solutions
08.2016 - 01.2023
B.Tech - Information Technology
From Future Institute Of Engineering And Management (WBUT)
Higher Secondary - Science
Nayabasan Janakalyan Vidyapith
Secondary (10th Standard) -
Nayabasan Janakalyan Vidyapith(WBBSE)
Hobbies
- Love to travel and explore new places
- Watching movies , spending time with families.