Hirak Nandi
Senior Salesforce Developer
Tokyo,13
Summary
Professional Salesforce consultant with deep expertise in implementing and optimizing Salesforce solutions. Known for strong team collaboration, adaptability, and achieving results. Skilled in CRM customization, data analysis, and process automation. Valued for strategic thinking and reliable execution in dynamic environments.
Overview
9
9
years of professional experience
Work History
Sr. Consultant - CRM
Cognizant Technologies Solutions
07.2024 - Current
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized Project BAU Items and tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Identified key areas in need of improvement and implemented plans to rectify issues.
Sr. Consultant - CRM
Cognizant Technologies Solutions
01.2023 - 07.2024
- Exceeded customer requirements with accurate and deliverable solutions.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Developed custom solutions based upon clients' strict requirements.
Salesforce Developer
Cognizant Technologies Solutions
08.2016 - 01.2023
- Updated programs as per user needs and developed codes that were in accordance to specifications.
- Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
- Supported organization-wide change management initiatives pertaining to the adoption of new features or enhancements within the Salesforce platform.
- Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
- Collaborated with cross-functional teams to gather requirements and deliver tailored Salesforce solutions.
- Enhanced user experience by designing and implementing custom Salesforce solutions.
- Tested functionality, performed debugging and carried out modifications to conduct quality checks.
- Worked on impact analysis of critical Production Support L3 issues and resolved.
- Configured security settings and access controls within Salesforce orgs, safeguarding sensitive data from unauthorized access.
- Contributed to increased sales team efficiency with streamlined lead assignment rules within Salesforce CRM.
- Maintained up-to-date knowledge on latest industry trends and advancements in order to provide expert guidance on potential enhancements or integrations available within the ecosystem.
- Managed numerous successful release cycles following Agile methodology principles throughout project lifecycles.
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
- Identified and supported business process requirements and development needs.
- Optimized day-to-day operations through the creation of workflow rules, approval processes, and process builders.
- Reduced manual data entry for the sales team by automating processes using Apex triggers and classes.
- Developed customized reports and dashboards for various departments, enabling better decision making.
Education
B.Tech - Information Technology
From Future Institute Of Engineering And Management (WBUT)
Kolkata 04.2001 -
Higher Secondary - Science
Nayabasan Janakalyan Vidyapith
West Bengal, India 04.2001 -
Secondary (10th Standard) -
Nayabasan Janakalyan Vidyapith(WBBSE)
West Bengal,India 04.2001 -
Skills
Apex development
Timeline
Sr. Consultant - CRM
Cognizant Technologies Solutions
07.2024 - Current
Sr. Consultant - CRM
Cognizant Technologies Solutions
01.2023 - 07.2024
Salesforce Developer
Cognizant Technologies Solutions
08.2016 - 01.2023
B.Tech - Information Technology
From Future Institute Of Engineering And Management (WBUT)
04.2001 -
Higher Secondary - Science
Nayabasan Janakalyan Vidyapith
04.2001 -
Secondary (10th Standard) -
Nayabasan Janakalyan Vidyapith(WBBSE)
04.2001 -