Summary
Overview
Work History
Education
Skills
Personal Information
Overseas Experience
Volunteer Experience
Timeline
Generic
Fua Matsumura

Fua Matsumura

16chome 1-3 Kita9-jonishi, Chuo-ku, Sapporo, Hokkaido, Japan
Sapporo

Summary

Energetic and personable with exceptional communication skills and a strong commitment to customer service. Adaptable and efficient in managing tasks and assisting guests with various needs, seeking to transition into new field where these skills can contribute to positive and professional atmosphere.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Bellhop

JR Tower Hotel Nikko Sapporo
Sapporo
12.2024 - Current
  • Collaborated with hotel staff to ensure seamless service for guests during check-in and check-out processes.
  • Facilitated smooth communication between guests and hotel services, coordinating special requests or accommodations as needed.
  • Provided exceptional customer service by addressing guest concerns promptly and efficiently.
  • Maintained a clean and organized lobby area for improved guest comfort and overall appearance.

Executive Lounge Attendant

Hotel Metropolitan Premier Taipei
Taipei
03.2023 - 05.2024
  • Proactively identified potential issues or conflicts within the lounge area and implemented solutions accordingly.
  • Increased efficiency in the handling of guest requests through effective communication with team members.
  • Maintained a comfortable and inviting atmosphere for guests by consistently keeping the lounge clean.

Education

Bachelor of Tourism Studies - Tourism

Ming Chuan University
Taoyuan
09.2020 - 06.2024

Skills

Team building

Adaptability and flexibility

Problem-solving

Personal Information

Date of Birth : 27th December 2001

Nationality : Japan

Overseas Experience

Exchange Program in Indiana, USA                                              August 2018 - May 2019

Studied abroad for one year as an exchange student at a partner high school in Indiana, arranged junior class schedules, and sometimes took senior classes. Developed adaptability, patience, and independence by living with a host family and interacting with people from diverse backgrounds.


Volunteer Experience

Conservation Volunteer Work in Nakuru, Kenya     

                                                                                                                                                                 1st October 2024 - 28th October 2024

  • Supported wildlife population monitoring efforts through data collection and analysis.
  • Enhanced habitat quality by conducting native species plantings and invasive species removals.
  • Assisted in building Eco-Stoves for communities near the conservation area by collaborating with local conservationists.

Timeline

Bellhop

JR Tower Hotel Nikko Sapporo
12.2024 - Current

Executive Lounge Attendant

Hotel Metropolitan Premier Taipei
03.2023 - 05.2024

Bachelor of Tourism Studies - Tourism

Ming Chuan University
09.2020 - 06.2024
Fua Matsumura16chome 1-3 Kita9-jonishi, Chuo-ku, Sapporo, Hokkaido, Japan