Aya Tamura
Tokyo
Summary
Enthusiastic and motivated individual with 1 year customer service experience, dedicated to help out and support numerous customers simultaneously via email and phone calls. Detail oriented problem-solver, committed to offering personalized solutions responding flexibly to customer needs by maintaining an open-minded attitude.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sales Executive
World Fuel Services (Japan)
08.2024 - Current
Customer Service Associate
Kintetsu World Express
04.2023 - 07.2024
- Handled 15 customers simultaneously, responded to 10+ emails on average day, was in charge of 150 client cases per month.
- Collaborated with team members to achieve monthly targets by maximizing work efficiency, resulting in improvement of overall team productivity to 120%.
- Responded to customer inquiries and making arrangements via email, highly evaluated for its fast typing skill by bosses and colleagues, exhibiting accurate and rapid relies.
- Contributed to team by proposing use of Microsoft sharepoint for project management and organization of customer information, assisting in creation of remote-work friendly environment.
Bilingual Intern
Japan Innovation Network
04.2022 - 10.2022
- Prepared for annually held startup pitch competition "Entrepreneurship World Cup 2022" as official organiser of Japan competition, gathering 30+ entrepreneur applicants from across Japan within 2 months.
- Created pamphlets both in English and Japanese to advertise startup pitch competition, distributing more than 50 of them in person and through email.
- Managed company social media accounts such as Facebook, LinkedIn, X and Company website to write articles, advertising and announcing startup pitch competition both in English and Japanese.
- Assisted in translation of company's educational video materials intended for entrepreneurs, created subtitles in English for two 1 hour length video materials.
Education
Bachelor of Arts - Social Studies
Sophia University, Faculty of Liberal Arts
High School Diploma -
Marymount International School, London
Skills
Problem Solving
Certification
Chinese Proficiency Test (HSK) Level 4
Timeline
Sales Executive
World Fuel Services (Japan)
08.2024 - Current
Customer Service Associate
Kintetsu World Express
04.2023 - 07.2024
Bilingual Intern
Japan Innovation Network
04.2022 - 10.2022
Chinese Proficiency Test (HSK) Level 4
Feb 2021
Bachelor of Arts - Social Studies
Sophia University, Faculty of Liberal Arts
High School Diploma -
Marymount International School, London
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