Zoya Hussain

• Manage coverage during Asian and European stock market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
• Liaise with external technology vendors and exchanges to co-ordinate changes and resolve connectivity and market data issues.
• Be able to support and work on high touch electronic trading systems, providing support to the Trading Desk, running point on incidents and actively involved in the workflow lifecycle.
• Monitor and respond to user-reported issues as well as infrastructure alerts professionally; ensure issues are tracked through to resolution.
• Ensure efficient incident management, accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

• Build and manage LINUX infrastructure
• Manage Load Balancer, VIP (Virtual IP)
• Automation of day to day redundant work
• Monitor systems and its resources during peak hours (Example
• SuperSale) and take immediate action if necessary
• Take appropriate decisions based on graph Metrics and Logs
• Manage and build webservers (mostly Apache)
• Building Rakuten cloud Infrastructure, known as OneCloud
• Building and manage cloud infrastructure in AWS using Terraform
• Configuration management using chef
• Troubleshooting different level of issues related to product, network, system etc.
• Log parsing using SED and AWK
• Managing and updating DNS for new services
• Escalate hardware failures to the DC team
• Design & Scalability discussion before and during the product development phase.
• Work closely with the engineer and application member to understand
• the requirement and provide offerings as per the requirement.

• Worked in a team which provide support to a Hosting Giant in UK
• Maintenance of cPanel/WHM server which provide hosting platform to end customers
• Configuring and optimizing Apache and MySQL, Server Hardening
• Configuring and managing IPtables, CSF
• One-on-one interaction with the client on plan of action for a given cycle.
• Sending server audit reports to the client on regular basis
• Provide different level of support to the end customers, without breaching

SLA

• Migration of VPS and Dedicated Server and migration of account cross servers
• Managing and troubleshooting the DNS, RDNS, SPF records and MX
• Server application Installations ( cPanel, Malware detector, CSF , etc. )
• Responding to the queries issued by end customers
• Installing and maintaining different applications in the server. (cPanel, Linux, BIND )
• Monitoring the services running in the server using monitoring tool Nagios
• Troubleshooting issues in the server
• Migration of servers for end customers
• Basic shell scripts to automate and troubleshoot the process