Word;Excel;PowerPoint;Pages
Ziyi Yang
Student At The University Of Toronto, Kinesiology And Physical Education Faculty
Changzhou,Jiangsu
Summary
- Enthusiastic online customer agents with e-commerce customer service experience. Skilled in using computers and web-based applications to handle high volumes of workflow in team-driven environment. Meets customer satisfaction standards, efficiency metrics and issue-resolution targets to exceed customer expectations.
- Energetic individual well-trained in performance management and loan processing oversight.
- Enthusiastic Volunteer with years of service in community outreach initiatives. Smart and capable with compassionate heart. Highly organized with dedication to achievement.
Overview
3
3
years of post-secondary education
2
2
Certificates
2
2
Language
Work History
Loan Manager Assistant
Industrial Bank Liyang Sub-branch
Liyang, Jiangsu
03.2021 - Current
- Made recommendations after completing prospects' loan analysis.
- Advised clients of financial services that could prove to be beneficial.
- Cultivated relationships with automotive dealerships by making sales calls.
Online Customer Service
Milk Auto Design
Toronto, Ontario
08.2019 - 10.2019
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Education
Associate of Science - Kinesiology
University of Toronto St. George Campus
27 King's College Cir 09.2018 - Current
Skills
Managerial skills
undefinedSoftware
Pubmed
Certification
First Aid/CPR Certified
Timeline
Loan Manager Assistant
Industrial Bank Liyang Sub-branch
03.2021 - Current
Online Customer Service
Milk Auto Design
08.2019 - 10.2019
Associate of Science - Kinesiology
University of Toronto St. George Campus
09.2018 - Current
First Aid/CPR Certified
Mar 2019
Registered Multi-sport Coach
Dec 2020
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