TAN KIN PIOW

Leading the Infrastructure & SRE division for the "HELPO" telemedicine platform. Responsible for AWS strategy, team management, and aligning technical engineering with business goals.

Drastic Efficiency Improvement: Spearheaded the transition to modern Infrastructure as Code (Terraform/Terragrunt), successfully reducing deployment time from 2 days to just 1 hour.

Cost Optimization (FinOps): Executed a strategic architectural review and rightsizing initiative, cutting monthly AWS costs by $7,750 (approx. 30% reduction) without sacrificing performance.

Reliability Engineering: Implemented KPI-driven SRE practices and a standard monitoring architecture (CloudWatch/EventBridge), slashing critical infrastructure incidents by 80% (from 5 to 1 per half-year).

Governance & Security: Directed a massive refactoring of 110+ infrastructure items into code, enforcing strict security standards and audit logging across the organization.

0→1 Product Launch: Oversaw the complete infrastructure design and AWS migration for a critical new healthcare application, delivering a scalable foundation for launch.

AI Innovation: Pioneered the integration of Generative AI (Amazon Bedrock) to automate operational workflows and visualize cost data.

Deployed to Healthcare Technologies Corp. to lead the development of critical digital health solutions. Served as a key bridge between technical execution and project management for two major services.

Project Leader (Miramed - Remote Health Guidance): Led a 14-person team in the 0→1 development and launch of a metabolic syndrome prevention app.

Directed the implementation of complex features including real-time video health consultations, chat systems, and automated data synchronization with wearable devices (step counts/sleep data).

EC Platform Development (Health Mall): Developed the infrastructure and backend for a high-traffic healthcare E-commerce site linked to the "HELPO" app.

Built systems to handle sales of PCR test packages and OTC pharmaceuticals, ensuring high availability during peak social demand (COVID-19 pandemic).

Integrated the EC-CUBE engine with the main medical consultation platform to ensure seamless user data flow.

Managed the design, development, and infrastructure for high-profile web projects serving major entertainment and media clients (Avex, KADOKAWA).

Patent-Pending AdTech System ("Magnet"): Architected and developed a proprietary movie information delivery system. Built complex web scrapers to automate showtime data collection from theaters nationwide and developed APIs to enable precise online ad targeting.

High-Traffic Event Site (TVXQ/Tohoshinki): Led the development of a premium, members-only fan engagement platform for a major artist’s nationwide live tour. Designed a robust infrastructure to handle massive traffic spikes, ensuring zero downtime during tour events.

Media Platform Development (KADOKAWA): Developed a customized CMS for "Kadobun," a major literary information site, significantly optimizing the content update workflow for editors.

Technical Direction: Oversaw the full development lifecycle, from requirements definition to server construction (AWS/VPS), ensuring security and performance for top-tier IP holders.

Strategic Leadership & Co-Founding: Co-founded the company and led the technical strategy for over 8 years, growing the operation from a startup MVP to a recognized industry leader with 8 branches nationwide.

Mega-Project Development: Served as the technical lead for the RM400 Million Smart Regional Halal Distribution Centre (RHDC) project in Bandar Enstek, integrating AI, Halal-compliance protocols, and automated warehousing.

High-Value Procurement: Successfully managed the technical specifications and negotiation for a RM107 Million purchase order of advanced warehousing technology (Digital Twin, ASRS) from Dongjie Intelligence.

Product Innovation: Architected the "Loose Carton" consolidation algorithm and "Intelligent Brain" platform, which allowed enterprise clients like Mydin to optimize frozen food logistics and reduce wastage.

Crisis Management: Led the rapid digital pivot during the COVID-19 pandemic, launching direct-to-consumer features that enabled partners like Fully Fishery to achieve record sales during lockdowns.

Capital Raising: Played a pivotal role in due diligence and technical roadmapping for successful fundraising rounds, including a USD 380,000 raise in 2022.
Strategic Leadership & Co-Founding: Co-founded the company and led the technical strategy for over 8 years, growing the operation from a startup MVP to a recognized industry leader with 8 branches nationwide. Mega-Project Development: Served as the technical lead for the RM400 Million Smart Regional Halal Distribution Centre (RHDC) project in Bandar Enstek, integrating AI, Halal-compliance protocols, and automated warehousing. High-Value Procurement: Successfully managed the technical specifications and negotiation for a RM107 Million purchase order of advanced warehousing technology (Digital Twin, ASRS) from Dongjie Intelligence. Product Innovation: Architected the "Loose Carton" consolidation algorithm and "Intelligent Brain" platform, which allowed enterprise clients like Mydin to optimize frozen food logistics and reduce wastage. Crisis Management: Led the rapid digital pivot during the COVID-19 pandemic, launching direct-to-consumer features that enabled partners like Fully Fishery to achieve record sales during lockdowns. Capital Raising: Played a pivotal role in due diligence and technical roadmapping for successful fundraising rounds, including a USD 380,000 raise in 2022.

Served as the Project Owner and Lead Developer (Team of 8), reporting directly to the COO and CFO. Spearheaded the end-to-end development of a Business Intelligence (BI) system to visualize Japanese real estate investment data for high-net-worth overseas clients.

Executive Decision Support: Designed and built a data visualization platform that enabled the executive team to make rapid, data-driven investment decisions.

Full-Cycle Leadership: Managed the entire project lifecycle, from requirements definition and planning with C-level stakeholders to final implementation.

Feature Development:

Visualization & Analysis: Engineered dashboards for user analysis and market trend visualization.

Reporting Automation: Developed automated report generation tools (Excel/PDF) for investor presentations.

Alerting System: Implemented advanced search capabilities and automated email notifications for critical market alerts.

Developed backend systems and internal tools for Japan's largest social marketing platform. Focused on data utilization, operational efficiency, and new business infrastructure.

Business Intelligence (BI) System Development: Built a comprehensive data analysis platform to support business decisions. Implemented data visualization dashboards, automated reporting (Excel/PDF exports), and real-time email alerts.

New Business Infrastructure (Cloud DMP): Contributed to the launch of a new Cloud-based Data Management Platform. Responsible for building core user interface functions, including complex search tools and notification engines.

Customer Service Efficiency Tools: Developed a custom "User Search & Inquiry System" to streamline CS operations. Implemented features for inquiry recording and flexible search logic, significantly improving support workflow.

Social Media Marketing Tools: Designed and implemented modules for a "YouTube Official Channel Fan Acquisition" system, helping corporate clients grow their social media presence.

Operational Stability & Database Optimization: Provided maintenance for multiple live services. Executed database structural improvements (MySQL) and performance tuning to ensure stable operation during high-traffic periods.