Zhengyang Liu

• Managed and expanded a portfolio of VIP and high-net-worth (HNW) clients in the Japanese market, delivering tailored support and personalized trading solutions.
• Built and maintained strong long-term relationships with key clients, ensuring exceptional customer experienceand fostering client loyalty.
• Provided market insights, product education, and execution support to optimize clients’ trading performance.
• Collaborated cross-functionally with trading, compliance, and product teams to address client needs and streamline service delivery.
• Achieved measurable growth in trading volume and client retention through strategic engagement and proactive account management.

Key Achievements

• Exceeded trading volume targets: achieved 120% of VIP trading goals, driving substantial revenue contribution.
• Increased AUM (Assets Under Management) by 140%, successfully strengthening client trust and capital allocation.
• Organized and hosted exclusive VIP dinner events for Japanese clients, enhancing brand reputation and client loyalty through high-touch engagement.

Key Responsibilities

• Cultivated and maintained long-term relationships with high-net-worth individuals (HNWIs), institutional investors, market makers, and project market makers.
• Promoted and cross-sold the platform’s products and services, contributing to user acquisition and growth in trading volume.
• Partnered with marketing, product, and legal teams to address client feedback, ensure compliance, and enhance the overall service offering.
• Acted as a trusted advisor, providing clients with timely support and market insights to optimize trading strategies.

Key Achievements

• Generated USD 1.45M in gross profit in Q4, surpassing the target of USD 1.04M (140% achievement).
• Expanded client engagement by reaching 180 daily active VIPs, exceeding the target of 100 per day (180% achievement).
• Successfully onboarded and activated multiple market makers, strengthening liquidity and platform competitiveness.
• Organized and executed 3 exclusive offline events, enhancing brand visibility and deepening client relationships.

Key Responsibilities

• Cultivated and managed relationships with Japanese VIP clients, including institutional investors, high-net-worth individuals, strategic partners, and retail high-value users.
• Delivered personalized client support, addressing inquiries and resolving issues promptly to ensure a seamless trading experience.
• Played a central role in onboarding new VIP clients, guiding account setup, and providing comprehensive product and platform training.
• Acted as a liaison between clients and internal teams, ensuring feedback was incorporated into product and service enhancements.

Key Achievements

• Onboarded and activated 800 VIP clients within three months, surpassing the target of 700 (114% achievement).
• Drove significant trading activity, reaching USD 800 million in daily trading volume from VIP clients.
• Strengthened Bitget’s presence in the Japanese market through strategic client acquisition and retention efforts.

Key Responsibilities

• Spearheaded business development initiatives in the Japanese market by onboarding new influencers, KOLs, channels, and communities to expand the exchange’s presence.
• Negotiated and finalized partnership agreements, defining terms, conditions, and mutual benefits to ensure sustainable collaborations.
• Delivered timely and professional user support through email, live chat, and phone, resolving inquiries related to trading, deposits, withdrawals, promotional events, and technical issues.
• Acted as a bridge between clients, partners, and internal teams, ensuring smooth communication and service delivery.

Key Achievements

• Successfully onboarded 5 top-tier crypto/investment KOL channels and an additional 20+ influencers, significantly strengthening Pionex’s brand awareness and user acquisition in Japan.
• Contributed to establishing strategic partnerships that enhanced community engagement and long-term platform growth.

Key Responsibilities

• Developed and delivered marketing collateral including website content, blog posts, email newsletters, and social media campaigns to enhance brand awareness and client engagement.
• Implemented SEO strategies to improve online visibility, significantly increasing organic traffic and lead generation for the exchange.
• Led the design and execution of integrated marketing campaigns, promoting trading products and services to a broad Japanese audience.
• Contributed to the setup and operations of mining farms, supporting the company’s hardware and infrastructure initiatives.

Key Achievements

• Generated JPY 300 million in mining machine sales in 2021, exceeding sales expectations.
• Represented the company at Crypto EXPO, managing and operating a dedicated booth to strengthen brand presence and attract high-value leads.

Key Responsibilities

• Conducted property tours and delivered detailed presentations to prospective buyers, addressing inquiries and concerns to facilitate informed decision-making.
• Negotiated sales contracts, terms, and pricing on behalf of clients, securing favorable outcomes for both buyers and sellers.
• Researched and analyzed market trends, property values, and regulatory updates to provide clients with accurate, data-driven advice.
• Built and maintained relationships with high-net-worth clients and investors, ensuring a tailored, client-first service approach.

Key Achievements

• Closed JPY 200 million in property sales within the first two months, significantly exceeding initial performance expectations.
• Represented the firm at Sotheby’s global real estate events, strengthening international exposure and expanding client networks.