Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zavon Funderburk

Williamsburg, VA

Summary

Skilled Technologist with experience configuring computers, servers, and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters, and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

5
5
years of professional experience

Work History

Information Systems Technician

U.S Navy
Yokosuka
06.2018 - Current
  • Handled initial troubleshooting and escalation of service requests.
  • Trained users on how to properly operate equipment and software programs.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Retained existing clients and developed 25 new accounts by extending high quality and efficient support service

Car Wash Employee

Buggy Bathe Williamsburg
Williamsburg
08.2016 - 04.2018
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Increased sales by 20% by upselling and recommending services and products to customers.

Education

High School Diploma -

Warhill High School
Williamsburg, VA
07.2016

Skills

  • Hardware Installation
  • Software Management
  • Performance Monitoring and Optimization
  • User Support
  • Technical Troubleshooting
  • VoIP Systems
  • Decision Making
  • SOP Writing
  • Active Directory

Timeline

Information Systems Technician

U.S Navy
06.2018 - Current

Car Wash Employee

Buggy Bathe Williamsburg
08.2016 - 04.2018

High School Diploma -

Warhill High School

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Zavon Funderburk