Summary
Overview
Work History
Education
Skills
Websites
Attributes
Painting
Timeline
Generic

Zainab Ayesha Baig

Nagoya,22

Summary

Graduated in Global Liberal Studies from Chukyo University Nagoya, with working knowledge of Microsoft Office, Customer Relationship Management, Content Management Systems, Emotional intelligence, Active Campaigns, and 3 years of experience working as an English teacher, 2 years of customer service experience and 2 years of desk assistant experience in Japan. I have acquired proficiency in the Japanese language through study and practice. This leads me to understand linguistic fluency, cultural understanding, and the ability to communicate effectively in both spoken and written forms.

Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

Komehyo Sakae, Nagoya
Nagoya, Aichi
10.2024 - Current
  • Demonstrated strong communication skills in addressing customer inquiries and concerns, ensuring that customers felt heard and understood
  • Developed a deep understanding of company policies and products/services, allowing me to provide accurate and helpful information to customers

Customer Representative

DON QUIHOTE
Nagoya, Aichi
09.2022 - Current
  • Provide assistance to customers via various communication such as phone, chat, emails or in person interactions in (Japanese language and English)
  • Maintain detailed records of customers inquiries and interactions using Customer Relationship Management Software (CRM)
  • Create financial reports
  • Collaborate with team members and other department team members to address customer issues, share best practices and contribute to a positive team environment

Desk Assistant

MSB International.co.Ltd
Nagoya, Aichi
04.2022 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Enhanced communication between departments by acting as a liaison, relaying relevant information accurately and efficiently.
  • Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
  • Assisted manager in all aspects of business operations.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

English Teacher

Early Childhood English Teaching
Nagoya, Aichi
12.2019 - 10.2022
  • Curriculum planning, maintaining a nurturing classroom environment conducive to exploration and growth
  • Providing personalized attention and support to children with diverse learning needs including those with disabilities or English language learners to ensure that all children have access to meaningful learning experiences
  • Increased student motivation by providing timely feedback and recognizing individual achievements.

Education

Bachelor of Arts - Global Liberal Studies

Chukyo University
Nagoya, Yagoto
04.2021 - 09.2024

Diploma of Japanese Language -

Ecc
Nagoya, Kanayama
01.2019 - 03.2019

High School Diploma -

Punjab High School
Sialkot, Maharaja Campus
01.2016 - 09.2018

Skills

  • Technical writing

  • Proficient in Microsoft Office

  • Excellent Communication Skills

  • Strong problem solving

  • Work ethics

  • Time management

  • Conflict management

  • Emotional Intelligence

  • Adaptability and flexibility

  • Paperwork processing

  • Microsoft PowerPoint

  • Filing

  • International sales support

  • Shipping and logistics

Attributes

  • Communication Ability
  • Time management
  • Problem-solving
  • Positive attitude

Painting

i have a diploma in canvas and fabric painting. painting is a fascinating form of expression. It allows people to communicate emotions, ideas, and experiences in a visual form that words sometimes can’t capture. There's something about the process itself—the way it can be meditative and freeing at the same time—that makes painting feel so special. 


Timeline

Customer Service Representative

Komehyo Sakae, Nagoya
10.2024 - Current

Customer Representative

DON QUIHOTE
09.2022 - Current

Desk Assistant

MSB International.co.Ltd
04.2022 - 04.2024

Bachelor of Arts - Global Liberal Studies

Chukyo University
04.2021 - 09.2024

English Teacher

Early Childhood English Teaching
12.2019 - 10.2022

Diploma of Japanese Language -

Ecc
01.2019 - 03.2019

High School Diploma -

Punjab High School
01.2016 - 09.2018
Zainab Ayesha Baig