Zain Ul Abidin
CSR
Rawalpindi Wah Cantt
Summary
Proven track record in enhancing customer satisfaction and loyalty at Youngs Bpo, leveraging empathy, patience, and product knowledge expertise. Excelled in data-driven sales improvement strategies and adept in financial transactions accuracy, demonstrating strong negotiation skills and a knack for cross-selling and upselling. Achieved notable conversion rates through effective communication and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
CSR, Sales
Youngs Bpo
01.2021 - Current
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Established rapport quickly using active listening skills that led prospects down funnel towards eventual conversion into loyal clientele base.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
Cashier
Shopping Mall
10.2020 - 12.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
F.G Model Publich High School Wah Cantt
Rawalpindi Wah Cantt 05.2001 -
Skills
Timeline
CSR, Sales
Youngs Bpo
01.2021 - Current
Cashier
Shopping Mall
10.2020 - 12.2020
High School Diploma -
F.G Model Publich High School Wah Cantt
05.2001 -
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