Yuya Ozaki

・Started organic post. Established a flow from drafting to coordinating internal reviews to posting.

・Contributed to the launch of active support on Rakuten Pay. Analyzed the content of Posts, created support templates, and established the workflow.

• Created and improved definitions of post categories in social listening to ensure that posts are properly categorized according to their content.
• Refined the social monitoring rules to detect communication failures and other problems more accurately.
• Built a workflow to reply to positive posts to improve customer engagement.

・Communicated frequently with team members to foster a positive and cooperative work environment.

・Built workflows and guidelines that have improved positive user response on social media by about 700% in three months.

・Resolved diverse inquiries from users by proactively collaborating with other teams.