YUTING LIN

• Supervise and lead a team of ground handling staff, ensuring safe and timely operations for business jet arrivals and departures.
• Coordinate with flight crews, airport authorities, customs, and catering vendors to deliver seamless services for VIP clients.
• Act as the main point of contact for international operators and manage last-minute operational changes under pressure.
• Create and maintain daily operation schedules, assign tasks, and conduct on-site safety checks.
• Handle client communications, service recovery, and post-operation reports.
• Train and mentor new staff to uphold service quality and company SOPs.
• Use Microsoft Office tools (Excel, Word, PowerPoint) to generate reports, schedules, and proposals.

Key Achievements

• Successfully led ground operations for high-profile flights, including heads of state and celebrities.
• Reduced turnaround delays by implementing more efficient communication protocols with ramp teams.
• Recognized for excellent leadership and customer service by both clients and internal supervisors.

• Handled customer inquiries and conducted leasing contract procedures for residential rental properties.
• Managed a portfolio of approximately 10 individual clients at any given time, offering personalized support and property proposals.
• Covered key areas in Tokyo, including Setagaya, Koto, and Sumida wards.
• Maintained a sales approach combining new business (70%) through online listings and existing client follow-ups (30%) through regular communication, tailored suggestions, and after-sales service.

Key Achievement

• Achieved 157% of monthly sales target for three consecutive months in 2022.
• Generated revenue of 1.1 million yen and closed 7 contracts during that period.
• Ranked 2nd out of 30 employees in sales performance.

Region in Charge: China, Taiwan

Main Stakeholders:

Shipping companies, freight forwarders (NVOCC), packing companies, and overseas partners

Job Description:

• Processed export orders and handled end-to-end coordination of international shipments
• Proposed optimal transportation routes and managed lead time adjustments
• Communicated with overseas partners to coordinate schedules and shipping requirements
• Managed customs clearance procedures and arranged cargo insurance
• Responded to shipment issues and proactively handled troubleshooting
• Created and translated shipping documents and international contracts
• Issued commercial invoices, debit notes, and credit notes
• Collaborated with freight forwarders to track and confirm shipping status
• Participated in internal process improvement projects to optimize export workflows
• Conducted daily correspondence in English with overseas partners

• Supported daily operations for business jet arrivals and departures, ensuring high standards of safety, punctuality, and client satisfaction
• Coordinated closely with flight crews, airport authorities, customs, immigration, catering vendors, and fuel providers to ensure smooth turnaround operations
• Assisted in preparing ground service arrangements including aircraft parking, towing, GPU, lavatory, and water service
• Handled VIP client service on the ground, including escorting passengers and managing last-minute schedule changes
• Managed daily documentation such as handling requests, ground service orders, and operational reports
• Communicated in English with international clients and partners to confirm service arrangements and updates
• Provided operational support during irregular operations and responded to urgent on-site issues
• Gained practical experience using Microsoft Excel, Word, and PowerPoint for internal reporting and schedule tracking

Key Contributions

• Developed strong on-the-ground problem-solving skills under high-pressure, time-sensitive conditions
• Built trusted relationships with both internal teams and external stakeholders through consistent communication and teamwork