Summary
Overview
Work History
Education
Skills
Software
Experience Abroad
Voluntary Work
Timeline
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Yutaka Ito

Senior PMM, Sales(CS) Representative
201 4-9-12, Okusawa, Setagaya, Tokyo

Summary

Sales and Market(User) Research specialist with over 8+ years of experience in market(user) research fields. Expertise includes customer growth initiatives, product marketing with a strong background in quantitative and qualitative research, competitive analysis, and stakeholder management.

Proven track record of leading global market research projects and driving cross-functional collaboration to achieve business goals.

Overview

11
11
years of professional experience
2
2
Languages

Work History

B2BChat SaaS - Customer Success & Field Sales

Kubell Co. Ltd #2
Tokyo, Japan
01.2025 - Current
  • Boosted sales revenue by implementing customized sales strategies tailored to individual clients' needs.
  • Obtained licenses for existing customers and implemented cross-selling measures, achieving a target achievement rate of 110-133%.
  • Sales support by creating competitive comparison and industry analysis materials utilizing research results based on the knowledge of PMM.
  • Built strategy and conducted a CxO letter action for a long-term users, which resulted in the creation of business negotiations with a CVR of 30% from a group that had not responded for a long period of time.

B2BChat SaaS -PMM(Product Marketing Manager)

Kubell Co. Ltd #1
Tokyo, Japan
10.2023 - 12.2024
  • Planned, promoted, and analyzed periodic market research, competitive analysis, and user research, and reported market overviews internally.
  • Planned and managed Go-To-Market (GTM) strategy, conducting customer segmentation and market size analysis.
  • Based on GTM results, created more than 10 advertisements and case studies as marketing initiatives. Also intervened and supported in the planning of nurturing measures, starting with premise research.
  • Responsible for external delivery of new feature launches (LP creation, customer guidance, and utilization explanations).

Live Streaming App - User Researcher

17LIVE Inc.
Tokyo, Japan
07.2022 - 09.2023
  • Created and presented real-time reports on current market conditions to upper management and other divisions. (Total: more than 20 reports & projects so far.)
  • Tracked key performance indicators to measure success of campaigns monthly basis.
  • Collected and analyzed data on customer demographics, preferences, needs and in-app purchasing habits to identify potential markets and factors affecting product demand.
  • Utilized different tools to analyze marketing and market trends and suggested measures to improve business processes.
  • Researched and evaluated potential new markets and products.

Global Marketing Research - Project Manager

Macromill, Inc. #2
Tokyo, Japan
04.2018 - 07.2022
  • Responsible in data collection, evaluation and reporting
  • Advise clients on global marketing research strategies, research methodology, and consumer trends
  • Conducted 10 to 15 different genres of offline studies(both quantitative and qualitative) ranging from the TV/apps game, alliances, public transportation, etc. per year and recorded 60 million yen(approx. 540,000 USD) on the sales of 2018
  • Devise survey protocols, study methodology, procedure, and the layout of the output
  • Direct and oversee the local staffs including the moderator on the background and purpose aiming for the high-quality study
  • Negotiated with local partner on the costs and made a contract to lead the project with realistic and reasonable condition

Example of the past experiences:


Brand funnel analysis(Japan)
UI/UX study - Web/apps(Japan, US)
Street-catch towards the students (Thailand, Vietnam)

Focus Group Discussion/In depth Interview - Design of the appliance(China), Concept Study(US, UK, Germany, Hong-Kong)
Home-visit - Foods Product (Taiwan)

Marketing Research - Sales Representative

Macromill, Inc. #1
Tokyo, Tokyo
04.2016 - 03.2018
  • Consulted with clients to outline project scopes and strategic goals of marketing research
  • Made presentations to clients to explain proposal and results in easily understood terms
  • Proposed and sold over 250+ surveys per year on average
  • Made a great success in achieving the sales budget of 100 million JPY(approx. 912,000 USD) in 2017
  • Received twice on monthly sales MVP in Macromill. (The semi-MVP has been awarded three times.)

Car Parts - Production Controller

Topy Industries, Limited
04.2014 - 07.2015
  • Optimized resource allocation for smooth operations, ensuring adequate staffing and material availability.
  • Proposed and implemented the education systems of inspection workers to reduce the unnecessary costs by approx.1800 USD per month
  • Planned material equipment and manpower needs for the factory

Education

Bachelor of Arts - Anthropology

International Christian University
Tokyo, Japan
04.2011 - 2014.03

Skills

Sales Expertise

Customer Success

Project Coordination

Marketing/User Research

Software

Microsoft Office (Word, Excel, Power Point, Outlook)

Photoshop Adobe Acrobat Pro, Illustrator

Salesforce

SQL

Experience Abroad

  • Oct 2012 - Dec 2012 (Poznan, Poland)Internship - Teach Japanese towards Junior-high school students)
  • Jul 2015 - Feb 2016 (Taipei, Taiwan)Study abroad - Study in Chinese Mandarin in Taiwan university
  • Apr 2018 - 2020 (Variety of countries such as the US, China, Taiwan, UK, Germany, Ireland etc.)

Voluntary Work

2011 - 2014 - Child Welfare(Puppet Show - University's Club Activity)

Timeline

B2BChat SaaS - Customer Success & Field Sales

Kubell Co. Ltd #2
01.2025 - Current

B2BChat SaaS -PMM(Product Marketing Manager)

Kubell Co. Ltd #1
10.2023 - 12.2024

Live Streaming App - User Researcher

17LIVE Inc.
07.2022 - 09.2023

Global Marketing Research - Project Manager

Macromill, Inc. #2
04.2018 - 07.2022

Marketing Research - Sales Representative

Macromill, Inc. #1
04.2016 - 03.2018

Car Parts - Production Controller

Topy Industries, Limited
04.2014 - 07.2015

Bachelor of Arts - Anthropology

International Christian University
04.2011 - 2014.03
Yutaka ItoSenior PMM, Sales(CS) Representative