Yuriko Ozawa
Summary
Driven professional with a proven track record at Amazon Japan G.K., enhancing delivery success through quality control and staff training. Excelled in building customer relationships and boosting sales at Snow Peak. Skilled in documentation review and interpersonal communication, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Field Quality Of Assurance
Amazon Japan G.K.
Ryoke,Kawaguchi,Saitama
04.2022 - Current
- Reviewed delivery history to verify the cause of delivery failure and correct pins of delivery points or register business time and delivery hints to improve driver experiences.
- Conducting training for new joiner to train them about the actions for editing a structure of customer information to correct a wrong order to avoid miss grouping to deliver at site.
- Collecting feedbacks for the training to improve the quality.
- Having a communication with delivery station in charge of region to verify measures to improve the success on delivery.
Salesperson
Snow Peak
Tamagawa,Setagaya,Tokyo
04.2020 - 04.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Handling the part of customers management to improve store's sales approaching through making a email templates for store members for promoting them to easy to contact their clients.
- Kept recording personal sales experiments to conduct efficient sales promotions. It helped me to contact personal clients to offer high standard of purchase experience.
Education
Global And Transcultural Studies - International And Intercultural Communication
Meijigakuin University
Yokohama,Kamikurata,Japan04.2020
No Degree - Study Abroad Program
The University of Auckland
Princes Street, Auckland CBD, Auckland 07.2019
No Degree -
English Language Academy At University of Auckland
Grafton,Auckland, New Zealand03.2019
Skills
- Quality control tools
- Documentation Review
- Customer care
- Relationship Building
- Customer Engagement
- Sales strategy development
- Customer Service
- Product and service knowledge
- Interpersonal communication skills
- Product and Service Sales
- Staff Training
- Records Management
- Negotiation Tactics
- Contract Negotiations
Languages
Japanese
Native language
English
Advanced
C1
Additional Information
・Basic computer skills
Word,Excel,PowerPoint
Other qualification
・TOEIC
Score 845 (2019,June)
・Driver License(AT)
Timeline
Field Quality Of Assurance
Amazon Japan G.K.
04.2022 - Current
Salesperson
Snow Peak
04.2020 - 04.2022
Global And Transcultural Studies - International And Intercultural Communication
Meijigakuin University
No Degree - Study Abroad Program
The University of Auckland
No Degree -
English Language Academy At University of Auckland