Yurika Sugiura

Yamaha Fine Tech Co., Ltd.

Car Parts Division, Production Management Group

Position: Overseas Program Representative

Job Overview

As the Overseas Program Representative, I have consistently communicated in English with native staff at Toyota Tsusho's local subsidiary in Canada to ensure smooth operations in the North American market. I have focused on demand forecasting and incorporating it into production planning. By applying analysis methods that take into account the characteristics of the products and changes in the market, I have worked to improve the accuracy of demand forecasts.

Specifically, I analyzed preliminary information from each customer and shared the results with partner companies in North America. Depending on the content, I made multiple inquiries to facilitate production and shipment considering leveling. For data analysis, I utilized Excel, Excels pivot table functions, VBA, and Power BI.

I interpreted and enforced safety production and international standards policies, including ISO compliance.

Additionally, I actively engaged in promoting communication between departments and factories to address issues and challenges in the manufacturing process. By resolving communication gaps between departments and factories, I contributed to enhancing the overall efficiency of production activities.

Bosch Corporation, Hamamatsu Office

Customer Sales Management Department

Position: Executive Secretary

Job Overview

Starting in April 2017, I worked as an Executive Secretary at Bosch Corporation, assigned to the Customer Sales Management Department. My role primarily involved supporting executives with a wide range of tasks, including travel arrangements and schedule management.

Job Responsibilities:

• Travel Expense Reconciliation: Managed the application and reconciliation of travel expenses for executives, ensuring accurate and timely processing.
• Travel Arrangements: Coordinated both domestic and international travel arrangements, including booking flights, accommodations, and transportation, and handled all necessary travel procedures.
• Schedule Management: Oversaw the executives' schedules, coordinated meetings, travel, and important events, and responded swiftly to unexpected changes to ensure smooth operations.

Achievements:

Given that the accounting department was based in Vietnam and the IT support department in India, 50% of my work involved using English. Additionally, with half of the staff being foreign nationals, I conducted daily business in both English and Japanese. I maintained smooth communication with colleagues from diverse cultural backgrounds and achieved efficient task execution.

I successfully streamlined travel arrangements and schedule management, creating an environment where executives could focus on their work. I also provided flexible support by quickly addressing sudden changes in schedules.

Through these responsibilities, I contributed to the efficient operation of executive support tasks at Bosch Corporation and helped improve overall organizational efficiency.

Yamaha Motor Co., Ltd.

Regulatory Certification Group, ASEAN Team

Position: Administrative Assistant

Job Overview

I served as an Administrative Assistant in the Regulatory Certification Group, managing regulatory documentation and compliance processes for the ASEAN region. I supported the preparation of government documentation, assisted with regulatory proposals, and coordinated training for ASEAN trainees, ensuring effective cross-cultural communication.

Job Responsibilities:

• Regulatory Documentation: Prepared and processed compliance documents for the ASEAN region.
• Regulatory Proposals: Assisted in creating regulatory proposals and government documentation.
• Trainee Coordination: Managed logistics and support for ASEAN trainees, including accommodations and cultural adjustments.

Key Achievements:

• Ensured timely submission of regulatory documents and smooth compliance processes.
• Provided cultural accommodations and facilitated effective communication by considering diverse backgrounds.

Employment History

November 2004 – June 2013

Yamaha Corporation

Information Systems Department, Overseas Sales Group

Position: Help Desk

Job Overview

In the Overseas Sales Group of the Information Systems Department, I worked as a Help Desk representative. My responsibilities included data entry into the SAP system, acting as a liaison with overseas group companies, and providing support for the SAP system. I was committed to improving my English skills and was proactive in seeking opportunities for growth.

Job Responsibilities:

• SAP Data Entry: Entered data into the SAP system using macro functions.
• Liaison with Overseas Group Companies: Acted as a point of contact for communication with overseas group companies.
• Help Desk Support: Managed inquiries and provided assistance related to the SAP system.

Key Achievements:

• Utilized knowledge gained from studying for the Level 2 Secretary Certification to provide swift and courteous responses both domestically and internationally.
• Implemented thorough incident management for help desk inquiries, ensuring effective resolution.
• Maintained data accuracy through daily updates using macros, ensuring the integrity of the data.

Major Accomplishments:

• Accurately and promptly managed SAP user registrations, permissions changes, and deletions, minimizing downtime for users and avoiding unnecessary registration costs. Enhanced efficiency by using Excel functions and macros, improving overall productivity.
• Improved the clarity of responses to international inquiries by including images along with written information, making it easier for recipients to understand the information intuitively.