Yumi Toguchi
Itabashi-ku,Tokyo
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections. On top of that, enable to maintain customer satisfactions using the experience of operation officer and flight attendant jobs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager, Corporate Sales
Singapore Airlines
Tokyo, Tokyo
10.2019 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Developed strategies to increase revenue from existing accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
Operations Officer
H.I.S. International Tours Inc.
Los Angeles, CA
06.2018 - 07.2019
- Assisted with the development of operational plans and procedures.
- Coordinated with vendors for procurement of materials and supplies needed for daily operations.
- Created training programs to help staff understand operational policies and procedures.
- Analyzed customer feedbacks to identify areas where improvements can be made in terms of service delivery.
Flight Attendant
All Nippon Airways
Tokyo, Tokyo
03.2016 - 06.2018
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Adhered to company policies regarding security measures and protocol at all times.
- Took measures during unusual conditions to maximize safety of customers and crew.
Education
Bachelor in Tourism - Tourism
The University of The Ryukyus
Okinawa, Japan03-2016
Skills
- Sales Presentations
- Financial Acumen
- Client Engagement
- Cold-calling
- Sales analytics
- CRM proficiency
- Competitor Analysis
- Account Management
Certification
- TOEIC: Score 960
Languages
Japanese
First Language
English
Advanced (C1)
C1
Timeline
Account Manager, Corporate Sales
Singapore Airlines
10.2019 - Current
Operations Officer
H.I.S. International Tours Inc.
06.2018 - 07.2019
Flight Attendant
All Nippon Airways
03.2016 - 06.2018
Bachelor in Tourism - Tourism
The University of The Ryukyus
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