YUMI HASEGAWA
1794-2, Mutsumi Morimachi
Summary
Driven professional with a track record of enhancing customer experience at MITSUI & CO. INDIA PVT. LTD., through excellent communication and active listening. Mastered upselling at Roland D.G., contributing to team success and training staff in efficient processes. Skilled in multitasking and teamwork, consistently achieving results beyond expectations.
Overview
16
16
years of professional experience
Work History
Order Taking
Roland D.G.
02.2021 - 12.2023
- Implemented upselling strategies through suggestive selling tactics during order taking process.
- Streamlined order taking process through clear communication with branch staff members.
- Contributed to team success by supporting servers during peak days with order taking when needed.
- Trained employees on order taking and internal procedure.
Volunteer
International Sivananda Yoga Vedanta Centres
12.2011 - 08.2012
- Provides exercise lessons and lecture to the students.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Representative
MITSUI & CO. INDIA PVT. LTD.,
06.2008 - 09.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
SHIZUOKA PREFECTURAL FUKUROI HIGH SCHOOL
Fukuroi, Japan03.1997
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Active Listening
- Staff Training and Development
Languages
Japanese
Native language
English
Advanced
C1
Hindi
Intermediate
B1
Timeline
Order Taking
Roland D.G.
02.2021 - 12.2023
Volunteer
International Sivananda Yoga Vedanta Centres
12.2011 - 08.2012
Customer Service Representative
MITSUI & CO. INDIA PVT. LTD.,
06.2008 - 09.2011
High School Diploma -
SHIZUOKA PREFECTURAL FUKUROI HIGH SCHOOL
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